Skilled Pharmacy Technician offering 12 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.
Skills
Medication Storage and Labeling
Wholesale Ordering
Prescription Refill Fulfillment
Data Entry
Prescription Filling and Labeling
Detail-Oriented
Payment Processing
Customer Service
Prescription Order Verification
Patient Profile Setup
Answering and Routing Calls
Dispensing Medications
Cash Register Operations
Cleaning and Sanitizing
Customer Identification Checks
FDA Drug Safety Guidelines
Product Markdowns
Item Pricing
Safety Protocols and Risk Management
HIPAA Compliance
Attention to Detail
Resolving Complaints
Confidentiality Practices
Work History
10/2021 to 02/2022
Pharmacy Technician Emory – Lithonia, GA,
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Set up and modified patient profiles in RX30 and Salesforce to include current information such as medications and insurance details.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
04/2021 to 08/2021
Pharmacy TechnicianEmory – Lagrange, GA,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Entered and processed patients' prescriptions into internal system.
Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail chain pharmacy environment.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Counted and labeled prescriptions with correct item and quantity.
Reviewed and verified customer information and insurance provider information.
07/2010 to 10/2020
Pharmacy TechnicianEmory – Dunwoody, GA,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail warehouse pharmacy environment.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Reviewed and verified customer information and insurance provider information.
Education
Expected in 09/2021
Dental Assistant Certificate : Dental Assistant Sandhills Dental Career Center - Aberdeen, NC, GPA:
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