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Pharmacy Technician resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Skilled Pharmacy Technician offering 12 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.

Skills
  • Medication Storage and Labeling
  • Wholesale Ordering
  • Prescription Refill Fulfillment
  • Data Entry
  • Prescription Filling and Labeling
  • Detail-Oriented
  • Payment Processing
  • Customer Service
  • Prescription Order Verification
  • Patient Profile Setup
  • Answering and Routing Calls
  • Dispensing Medications
  • Cash Register Operations
  • Cleaning and Sanitizing
  • Customer Identification Checks
  • FDA Drug Safety Guidelines
  • Product Markdowns
  • Item Pricing
  • Safety Protocols and Risk Management
  • HIPAA Compliance
  • Attention to Detail
  • Resolving Complaints
  • Confidentiality Practices
Work History
10/2021 to 02/2022
Pharmacy Technician Emory Lithonia, GA,
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles in RX30 and Salesforce to include current information such as medications and insurance details.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
04/2021 to 08/2021
Pharmacy Technician Emory Lagrange, GA,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Entered and processed patients' prescriptions into internal system.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail chain pharmacy environment.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Reviewed and verified customer information and insurance provider information.
07/2010 to 10/2020
Pharmacy Technician Emory Dunwoody, GA,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail warehouse pharmacy environment.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Reviewed and verified customer information and insurance provider information.
Education
Expected in 09/2021
Dental Assistant Certificate : Dental Assistant
Sandhills Dental Career Center - Aberdeen, NC,
GPA:
Expected in
Pharmacy Technician Certification : Pharmacy Technician
SUNY Farmingdale - Farmingdale, NY
GPA:
Certifications
  • CPhT - Certified Pharmacy Technician
  • OSHA Certified
  • HIPPA Certified

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Resume Overview

School Attended

  • Sandhills Dental Career Center
  • SUNY Farmingdale

Job Titles Held:

  • Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Dental Assistant Certificate
  • Pharmacy Technician Certification

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