Pharmacy Technician Resume Example

• Received incoming calls from providers and pharmacies regarding drug specific prior authorizations.
• Asked physicians, or pharmacies questions pertaining to drug specific prior authorization forms.
• Entered all prior authorization information received via fax from physicians.
• Reviewed prior authorizations based on drug specific criteria to determine if approved or pended.
• Faxed specific criteria forms for certain medications to provider's offices based on company guidelines.
• Transferred phone calls to pharmacists if provider did not agree with explanation of denial of medication.
• Answered clinical questions for patients, pharmacies or physicians.
• Transferred all escalated calls to supervisor.

• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Effectively resolved insurance rejections and other billing issues.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Assessed the correct identity, strength and purity of medications.
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
• Efficiently operated cash register and handled cash, checks, and charge transactions.
• Reconstituted oral liquids.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
• Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
• Completed new and updated patient profiles, including lists of patient medications.

Pharmacy Technician II 

• Received phone calls from providers, and pharmacies regarding prior authorizations.
• Processed prior authorization forms by fax.
• Provided answers for clinical questions pertaining to our patient's authorizations.
• Responsible for Medicare B vs Medicare D medications that rejected.
• Assisted all technicians with any questions pertaining to Medicare.
• Updated all Medicare B VS D information when there was a change or edit.
• Assisted in the supervisor queue where a technician could call and get assistance with prior authorizations or with an escalated call.

User acceptance tester 

• Helped design and develop a program, that was implemented to help all team-mates from two different PBM's use one program for all inquires.
• Analyzed and tested system to determine functions that needed to be addressed, fixed, re- tested, and functioning properly before implementation.
• Found resolutions and updated IT department and business analysts; who duplicated scenarios in order to verify same outcome.
• Updated all managers and staff,the progress of Wellpath program by sending weekly power point presentations.