Pharmacy Technician Resume Example
Experienced medicare customer service rep with over 1 year of experience in Aetna medicare. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished and certified Pharmacy Technician experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Proficient in rumba , reach , echs, pnc live and other basic computer systems . I am very detail-oriented , very well on time management . I show empathy and strong communications skills when speaking with patients .
- Handled 50-70 of in-bound calls pertaining to reconciliation of delinquent accounts.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Executed billing tasks and recorded information in company databases.
- Made outbound lead follow-ups to existing patients by telephone .
- Answered questions posed by insured and attorneys.
- Resolved problems, improved operations and provided exceptional service.
- Used Epic and Cubs to review patient accounts
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Counted, measured, and compounded medications following standard procedures.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Processed incoming drug orders.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated professionally with colleagues, freelancers and clients.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Adapted to new applications and maintained knowledge of current technologies.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed over 70 calls per day
bilingual , fluent in arabic and English
- Billing
- Benefits
- Medicare & medicaid eligibility part a , b , c and d
- People-oriented
- Call center transactions
- Strong client relations
- Claims analysis
- Insurance policy review
- Credit card processing
- Multi-line phone talent
- Exceptional communication skills
- Retail merchandising experience
- Employee relations
- Detail-oriented
- Computer literate
- Epic
- Cubs
- Rumba
- Reach
- ECHS
- PNC
- Microsoft
- Claims investigation and research
- Skilled problem solver
- Medical terminology knowledge
- Fluent in arabic
- Customer-oriented
- Local/state health laws knowledge
- Positive and friendly
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Resume Overview
School Attended
- Athens Drive High School
Job Titles Held:
- Customer Service Representative
- Pharmacy Technician
- Customer Service Agent
Degrees
- High School Diploma
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