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Pharmacy Technician Resume Example

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AH
PHARMACY TECHNICIAN
Professional Summary

Experienced medicare customer service rep with over 1 year of experience in Aetna medicare. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished and certified Pharmacy Technician experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Proficient in rumba , reach , echs, pnc live and other basic computer systems . I am very detail-oriented , very well on time management . I show empathy and strong communications skills when speaking with patients .

Work History
Company Name - Pharmacy TechnicianCity, State01/2020 - 10/2020
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Counted, measured, and compounded medications following standard procedures.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed incoming drug orders.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Company Name - Customer Service AgentCity, State08/2018 - 09/2019
  • Communicated professionally with colleagues, freelancers and clients.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed over 70 calls per day
Company Name - Sales AssociateCity, State02/2017 - 05/2018
  • Followed latest market trends to contribute suggestions seasonal buys.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
     
  • Stocked shelves and supplies and organized displays.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Provided repeat customers with exceptional care and attention.
  • Answered questions regarding store policies and merchandise.
Company Name - Sales AssociateCity, State01/2015 - 05/2018
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
  • Educated associates on market trends and stayed up-to-date on forecasts and news.
  • Answered questions regarding store policies and merchandise.
  • Prepared merchandise for sales floor by pricing or tagging and
  • Accepted and processed returns.
  • Provided repeat customers with exceptional care and attention.
  • Elevated client feedback to management for use in strategic planning and business development.
  • Followed latest market trends to contribute suggestions seasonal buys.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organized racks and shelves to maintain visual appeal of the store.
  • Prepared merchandise for distribution and placement across sales floor.
  • Increased sales by 15%
language

bilingual , fluent in arabic and English

Skills
  • Empathetic and genuine
  • Outstanding communication skills
  • Billing
  • Benefits
  • Medicare & medicaid eligibility part a , b , c and d
  • Exemplary work ethic
  • People-oriented
  • Call center transactions
  • Retail sales
  • Strong client relations
  • Claims analysis
  • Insurance policy review
  • Credit card processing
  • Multi-line phone talent
  • Exceptional communication skills
  • Retail merchandising experience
  • Credit card transactions
  • Trusted key holder
  • Stocking
  • Consistently meets sales goals
  • Employee relations
  • Disability claims process
  • Customer expectations management
  • Merchandising
  • Detail-oriented
  • Computer literate
  • Rumba
  • Reach
  • ECHS
  • PNC
  • Microsoft
  • Luxury furniture sales
  • Claims investigation and research
  • Skilled problem solver
  • Medical terminology knowledge
  • Fluent in arabic
  • Goal-oriented
  • Customer-oriented
  • Local/state health laws knowledge
  • Excellent work ethic
  • Positive and friendly
Education
2017
Athens Drive High School
City, State
High School Diploma
Certifications
  • CPhT - Certified Pharmacy Technician
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Resume Overview

School Attended

  • Athens Drive High School

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Agent
  • Sales Associate

Degrees

  • High School Diploma

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