Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
I did medical history interviews for life insurance companies. I professionally answered in and out bound phone calls, located the applicants order, read the scripted questions verbatim and asked unscripted follow up questions as needed, and completed the application by sending it to the underwriting department for review. I was an avid participant in the MIPI and Kaizen programs. I participated in yearly company training, new company training, safety training, and emergency response training. I participated in team meetings, assisted new hires in locating order and email addresses needed for different people and departments. I also scheduled physical examinations for applicants.
My only assignment was with ExamOne as a temporary customer service associate. I answered phone in a professional manner, located and completed life insurance applications for the review of the underwriters. I communicated with supervisors and other departments via email, fax and phone calls. I provided general information to life insurance against calling in to inquire about applicants applications.
I was responsible was responsible for the administration of medications, creams, and insulin's. I was responsible for accurately documenting medication times, vital signs, and patient behaviors. I was the supervising CMT for 3 CNA's and roughly 30-45 residents, general patient care, and emergency situations. I did herbal cleaning, rounds, taking vital signs, and communication between shifts. Answering phones, faxing orders, contacting doctors offices, and arranging emergency transportation.
I obtained my CNA and also received a CPR for HCP's certification.
I obtained my certified medical technician and administrative medical assistant certificate and my insulin administration certificate.
I am proficient in the following programs: Windows Office XP, Microsoft Excel, Windows 10, Robust, Microsoft Word, VCC, and IRIS.
I am proficient in email communications, tele-conferencing, web-ex, the fax machine, 10key, calculator, copier, and credit card machine.
I am proficient in completing new patient paperwork, verification of insurance, ordering and receiving medications, and communication with pharmacies, doctors offices, and patients.
I am proficient at data entry, typing about 40 women, completing over 50 differently scripted life insurance applications, reviewing prescriptions for accuracy, and accurately documenting what is needed to complete prescriptions for providers offices.
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