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pharmacy assistant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detailed Pharmacy Assistant with 6 years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards.

Skills
  • Labeling Prescriptions
  • Ordering and Stocking Medications
  • Submitting Insurance Documents
  • Preparing Bulk Medications
  • Detail-Oriented
  • Problem-Solving
  • Customer Service
  • Cash Register Operations
  • Pharmaceutical Supply Storage
  • Relationship Building
  • Decision Making
  • Cash Handling
  • Payment Processing
  • Time Management
  • Answering and Routing Calls
  • Microsoft Office
  • Critical Thinking
  • Verbal and Written Communication
  • Resolving Customer Issues
  • Filing Documents
  • Organizing Supplies
Experience
Pharmacy Assistant, 09/2016 to Current
KrogerCypress, TX,
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Helped pharmacy staff prepare medications and fill orders.
  • Opened incoming supplies and stocked in correct locations.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Prepared medication labels with item name and quantity.
  • Performed filing, copying, faxing and other clerical tasks.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Entered current customer, payment and inventory information into system to keep data accurate.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Monitored and checked expiration dates on drugs in stock.
  • Followed strict confidentiality protocols to protect customers' private medical information.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Supported pharmacist in preparing daily prescriptions.
  • Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Returned dispensed prescriptions to stock if not picked up within set timelines and performed reverse billing in system.
Copy Center Associate, 03/2013 to 11/2018
Aids Healthcare FoundationOakland Park, FL,
  • Prioritized workload to achieve maximum output and meet customer deadlines.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Copied documents and handled binding for finishing work.
  • Implemented quality control measures to check projects for accuracy and efficiency.
  • Adjusted equipment and computer interface to print various sized projects using different paper stocks.
  • Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
  • Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
  • Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Completed reporting on work volumes and outputs, materials used and backlogs.
  • Operated equipment high-volume photocopiers, printers and folding and inserting machines to manage over 30 projects per week.
  • Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
  • Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Cashier Supervisor, 02/2011 to 09/2013
FRASERS NO FRILLSCity, STATE,
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Built and maintained working relationships with peers and upper management.
  • Reconciled registers to prepare daily bank deposits.
Education and Training
High School Diploma: , Expected in 06/2015 to North Battleford Comprehensive - North Battleford, SK
GPA:

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Resume Overview

School Attended

  • North Battleford Comprehensive

Job Titles Held:

  • Pharmacy Assistant
  • Copy Center Associate
  • Cashier Supervisor

Degrees

  • High School Diploma

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