Reliable, success-driven professional with expertise in technical and project management. Extensive experience and knowledge in the pharmaceutical field with over 10 years of experience as a Pharmacy Technician. Proficient in medical and health information systems. Known for excellent patient care, customer service, high attention to detail and the ability to multi-task. Friendly individual with can-do attitude and highly effective customer service style that promotes recurring business. Thrive on new challenges through passion and commitment.
Patient Record Management
Microsoft Office & Project
Report & Document Preparation
Meeting & Event Planning
Training New Hires
Teambuilding & Supervision
05/2005 to Current
Pharmacy AssistantKaiser Permanente － Roseville, CA
Under the supervision of pharmacist, provided customer service in-person and telephone, processed new and refill prescriptions for further processing, assisted pharmacy personnel with administrative functions.
Provided operational support by demonstrating accurate cashiering for Pharmacy, assisted pharmacists, technicians and clerks in improving productivity and teamwork.
Swiftly and correctly calculated dosages, dispensed medications, prepared prescription labels and filled prescriptions for approval by pharmacist.
Used the pharmacy's computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
Researched and resolved insurance issues and other matters to ensure patient satisfaction.
10/2013 to 12/2015
Office ManagerSavemax Realty － Roseville, CA
Provided operational support and office services by organizing office procedures and measures.
Managed staff including: recruiting, selecting, orienting, and training employees.
Performed accounting support functions via Quickbooks, e.g.
billing letters, invoices, accounts payables, and accounts receivable, in a timely and accurate manner.
Coordinated monthly budget and preparing staffing schedules for employees.
Gathered and prepared monthly financial data reports for CPA, using Microsoft Excel.
Scheduled and confirmed showing requests, prepared buyer and seller consultation packages.
Created and maintained a marketing strategy for independent agents, working with and acquiring new advertising accounts.
Coordinated multiple listing and showing to ensure seamless transitions for customers.
08/2003 to 12/2004
Pharmacy TechnicianRaley's － Roseville, CA
Greeted customers courteously, prepare prescriptions accurately and record the transaction details appropriately.
Assisted pharmacist with clerical duties including managing cash flow, stocking shelves and flow of supplies.
Trained and assisted new hires to get them familiarized with the filling and labelling process.
Ensured that the prescriptions received were accurate and complete before continuing with the preparations - Fielded simple queries of customers regarding the medications and doses prescribed by the physician.
12/2002 to 05/2003
Inventory Control SpecialistGood Guys, Inc － Hayward, CA
Processed invoices and other transactions in the Point of Sales system.
Reviewed shipping orders (manifests), executing the manifests acceptance and stock run update functions.
Assisted in the goodguys.com product allocation review process, reconciling invoices and other documentation.
Generated special order reports to communicate information and organized, sorted and filed relevant paperwork.
Supervised and trained team members to process day-to-day activities for completion of goodguys.com orders.
PROJ 430 Advanced Project Management.
Planned and implemented a factious Pharmacy Website project from start to finish.
Created project in MS Project.
Project Plan with over 50 tasks which required linking for critical path and allocating resources.
Ensured all commitments are met in accordance to the goals and objectives of the project.
Prepared reports on project financial aspects.
Managed and coordinated change activities.
Assisted with project closure activities as well as all other activities to ensure smooth flow
PROJ 420 Project Risk Management.
Worked on identifying, analyzing and responding to project risk to maximize results of positive events.
Minimizing consequences of adverse events.
Identifying risk type and assessing tools to quantifying the risk.
Risk breakdown structuring and considering techniques to reduce threats.
Health ServicesKeller Graduate School of Management － Folsom, CA
Bachelor of Science: Technical Management Project ManagementDeVry University － Folsom, CATechnical Management Project Management
Advanced Cost Management
*Total Quality Management
*Business Systems Analysis
*Contracts and Procurement
*Health Info Processes
*Project Risk Management
*Advanced Project Management
*Business and Technology
Pharmacy Technician CertificateBoston Reed College － Santa Clara, CA
accounting, accounts payables, accounts receivable, administrative functions, advertising, billing, budget, Business Systems Analysis, cash flow, cashiering, clerical, com, consultation, Contracts, CPA, Customer Service, Data Analysis, documentation, training employees, Event Planning, filling, financial, Human Resources, Insurance, interpretation, Inventory Control, Teambuilding, letters, managing, marketing strategy, access, Microsoft Excel, Microsoft Office, office, MS Project, Office Management, organizing, Patient Care, personnel, Pharmacy Technician, refill prescriptions, Processes, Procurement, Project Management, Quickbooks, reconciling, recruiting, Risk Assessment, Risk Management, Sales, shipping, staffing, Supervision, teamwork, telephone, Total Quality Management, type, Website