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pharmacy account manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Objective
To be part of an establishment or organization that stands by its mission and purpose, values its representatives, and encourages and promotes career advancement.
Professional Experience
01/2015 to 04/2015
Pharmacy Account Manager Anthem, Inc. CT, State,
  • Performed regular account reviews and supported client business objectives to maximize client 340B revenue.
  • Developed and managed long-standing client relationships, which included being the initial and main point of contact on client issues and or requests.
  • Resolved issues in a timely manner and maintained reports on such incidents.
  • Filtered cases, work orders, calls, emails, and escalations to proper queue and or department.
  • Facilitated weekly conference calls with client(s) in which pain points were addressed and account updates were provided to the client.
  • Provided client(s) with an agenda prior to the standing weekly call.
  • On-site visits to contract pharmacy headquarters and visited with corporate personnel.
  • Managed 340B wholesaler account issues.
03/2014 to 12/2014
Pharmacy Account Manager Anthem, Inc. MO, State,
  • Performed regular account reviews and supported client business objectives to maximize client 340B revenue.
  • Developed and managed long-standing client relationships, which included being the initial and main point of contact on client issues and or requests.
  • Resolved issues in a timely manner and maintained reports on such incidents.
  • Filtered cases, work orders, calls, emails, and escalations to proper queue and or department.
  • Facilitated weekly conference calls with client(s) in which pain points were addressed and account updates were provided to the client.
  • Provided client(s) with an agenda prior to the standing weekly call.
  • Educated clients on company related products.
  • Managed 340B wholesaler account issues.
03/2013 to 03/2014
Pharmacy Technology Program Lead Arthur J Gallagher & Co. Arkansas, KY,
  • Provided guidance and supervision to other faculty in department relative to instructional method, course content and professional development.
  • Developed course content, selected and ordered textbooks.
  • Recruited, hired and trained new instructors for academic program and trained faculty on delivery of course content.
  • Monitored the effectiveness of instructors by performing instructor classroom observations.
  • Point of contact for current and future students as well as alumni.
04/2013 to 04/2014
Pharmacy Technology Program Clinical Coordinator Walgreens Warwick, RI,
  • Recruited, organized, and maintained placements for students for appropriate clinical assignments.
  • Assignments ranged from hospital, retail, mail-order, infusion/specialty, and long-term care pharmacy.
  • Acquired and maintained affiliation agreements with clinical sites.
  • Visited clinical sites on a planned basis to maintain relationships with sites and their personnel, and evaluate the quality of the students' learning experience.
  • Addressed site concerns, student issues and faculty issues regarding clinical assignments.
  • Participated in institutional effectiveness committees and provided feedback through institutional reports.
  • Dialysis Technology Program Lead (Interim).
06/2013 to 08/2013
Dialysis Technology Program Lead (Interim) Encompass Health Colonial Heights, VA,
  • Provided guidance to faculty in relation to program curriculum and syllabus.
  • Coordinated and implemented course content.
  • Point of contact for current and future students.
11/2012 to 04/2013
Pharmacy Auditor Cvs Health Orlando, FL,
  • Analyzed and monitored claims against fraud, waste and abuse related to retail pharmacy networks.
  • Investigated, reviewed and analyzed claims data applying knowledge of state and federal pharmacy policies and practice, and data mining techniques to determine details of fraudulent, erroneous, or abusive pharmacy billing activity.
  • Conducted on-site audits at pharmacies and physicians' offices when and if needed which would include site assessments of physical premises, compliance with regulatory requirements and completeness of provider/clinical records and itemized bills.
  • Identified and documented fraudulent or erroneous activities determined as a result of an audit.
  • Prepared audit reports and determined over-payments to a pharmacy.
04/2012 to 09/2012
Pharmacy Technician Lead Encompass Health Denton, TX,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Followed up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed; scheduled and positioned pharmacy staff according to daily business needs; budgeted hours accordingly and implemented corporate work flow system.
  • Reviewed administrative paperwork and supported staff development.
01/2010 to 08/2010
Pharmacy Technician Lead (Interim) Dorsey Schools Bridgeport, CT,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Followed up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed; scheduled and positioned pharmacy staff according to daily business needs; budgeted hours accordingly and implemented corporate work flow system.
  • Reviewed administrative paperwork.
  • Reviewed corporate weekly reports and processed pharmacy documents.
  • Ordered replenishment and inventory restocking.
07/2008 to 03/2010
Pharmacy Technician Encompass Health Durant, OK,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Followed up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed.
  • Reviewed administrative paperwork.
  • Reviewed corporate weekly reports and processed pharmacy documents.
  • Ordered replenishment and inventory restocking.
12/2007 to 04/2008
Customer Service Advocate Encompass Health Eastanollee, GA,
  • Answered incoming calls, assisted customers, pharmacy staff, and physicians with: orders and reorders, benefit eligibility questions, prescription status inquiries; assist pharmacy staff and members on all concerns related to processing of pharmacy claims.
  • Educated customers on benefits, use of plan, formularies, premiums, and status of orders, claims, and other duties as assigned.
05/2007 to 11/2007
Community Services Leader Encompass Health Fruitland, ID,
  • Assisted in coordinating and implementing community services programs, classes, and special events.
  • Translator for non-English speaking citizens as well as for non-Spanish speaking staff and personnel.
  • Assisted in training incoming personnel as needed.
04/2005 to 02/2006
Pharmacy Technician Doctor's Hospital @ Renaissance City, STATE,
  • Maintained pyxis stations.
  • Ensured adequate control and documentation of narcotics and controlled substances.
  • 1 of 5 pharmacy staff with access to control/narcotic room.
  • Maintained and replenished OR and CVOR rooms appropriately via satellite pharmacy.
  • Communicated effectively with patients and other health care providers.
  • Directed and trained incoming personnel as needed.
06/2004 to 04/2005
Pharmacy Technician Instructor San Antonio College Of Medical And Dental Assistants City, STATE,
  • Implemented and followed program curriculum.
  • 1 of 4 day instructors and 1 of 2 evening instructors.
  • Trained students in simulation settings from interviews to job assignment(s).
  • Participated in other departments' mock interviews.
07/2003 to 01/2004
Speech Therapy Aide Mission CISD City, STATE,
  • Traveled to assigned campus on a daily basis.
  • Developed a rapport with campus' staff and students.
  • Assisted in speech therapy session ranging from mild to severe cases.
  • Assisted in student evaluations and reports.
07/2000 to 08/2003
Pharmacy Technician H-E-B Pharmacy City, STATE,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Follow up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed.
08/1999 to 07/2000
Pharmacy Technician Saenz Pharmacy City, STATE,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Follow up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed manual and electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed.
08/1994 to 07/1999
Pharmacy Technician Martin Drug Co City, STATE,
  • Data entry of prescriptions with correct patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Assembly of prescriptions verifying patient name, DOB, drug NDC, drug quantity, days' supply, physician name, and directions.
  • Follow up with physicians when and if necessary.
  • Translator for non-English speaking clients and non-Spanish speaking pharmacy staff.
  • Processed manual and electronic third party billing and rectified any insurance issues.
  • Directed and trained incoming personnel as needed.
Education
Expected in
Bachelor of Science: Biology
University of Texas Pan American - Edinburg, TX
GPA:

Minor: Chemistry

Certifications

 Registered Pharmacy Technician - Texas State Board of Pharmacy

Interests

Weight lifting, plyometrics, running/jogging, reading, travelling, music, family gatherings

Skills

account management, bilingual, client relations, clinical coordinator, computer literate, customer service, data entry, healthcare, health policy, hospital, program lead, Medicaid/Medicare, pharmacy, public speaking, strategic planning, team building, 340B program

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Resume Overview

School Attended

  • University of Texas Pan American

Job Titles Held:

  • Pharmacy Account Manager
  • Pharmacy Account Manager
  • Pharmacy Technology Program Lead
  • Pharmacy Technology Program Clinical Coordinator
  • Dialysis Technology Program Lead (Interim)
  • Pharmacy Auditor
  • Pharmacy Technician Lead
  • Pharmacy Technician Lead (Interim)
  • Pharmacy Technician
  • Customer Service Advocate
  • Community Services Leader
  • Pharmacy Technician
  • Pharmacy Technician Instructor
  • Speech Therapy Aide
  • Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Bachelor of Science

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