, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Passionate Pet Stylist with 5 years of experience grooming and styling household pets. Kind, gentle professional with in-depth knowledge of handling animals of various breeds, sizes and temperaments. Enthusiastic individual dedicated to health and well-being of pets.
Skills
Critical Thinking
Problem Solving
Equipment Disinfection
Physical Condition Monitoring
Work Planning
Animal Behavior Education
Information Collection and Recording
Facility Laundry and Cleaning
Appointment Scheduling
Verbal and Written Communication
Animal Grooming
Customer Service
Animal Observations
Work Prioritization
Decision Making
Illness and Injury Detection
Pet Owner Advisory
Relationship Building
Supply Unloading and Storage
Progress Documentation
Cage Repairs
Inventory Management
Human and Animal Safety
Policy and Procedure Explanations
Attention to Detail
Honest and Ethical
Dependable and Responsible
Customer Communication
Materials Ordering
Work History
03/2021 to CurrentPet StylistPetco | Mira Loma, CA,
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
Groomed 50 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
Used 123pet to maintain animal behavior, health and care records.
Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
Cleaned tear stains from fur using safe chemical cleansers.
Dematted dogs and trimmed hair in ears and between paw pads.
Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
Trimmed nails using clippers and grinders.
Followed pet care instructions for dietary needs and medication regimens.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Managed facility laundry, cleaning and restocking.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Handled administrative work such as answering telephones and scheduling appointments for visits.
Met with clients to discuss cut and style preferences prior to caring for animals.
Monitored animals for behavioral problems and signs of health issues.
09/2017 to 02/2021Pet StylistPetco | Mooresville, NC,
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
Groomed 34 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
Used PASS software to maintain animal behavior, health and care records.
Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Cleaned tear stains from fur using safe chemical cleansers.
Dematted dogs and trimmed hair in ears and between paw pads.
Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
Bathed dogs to remove fleas, ticks and other skin parasites.
Trimmed nails using clippers and grinders.
Managed facility laundry, cleaning and restocking.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Handled administrative work such as answering telephones and scheduling appointments for visits.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Met with clients to discuss cut and style preferences prior to caring for animals.
11/2015 to 08/2017Sales AssociateFive Star Quality Care, Inc. | Jefferson City, MO,
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Increased sales by offering advice on purchases and promoting additional products.
Solved customer challenges by offering relevant products and services.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Loaded and unloaded merchandise using ladder and pallet jack.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained customer satisfaction with quick and professional handling of product returns.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Provided positive first impressions to welcome existing, new and potential customers.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Processed product returns and assisted customers with other selections.
Education
Expected in 06/2015High School Diploma | Greenville High School, Greenville, PAGPA:
Certifications
Certified Pet Stylist, Petco Animal Supplies Inc. - Sep. 2017-Feb. 2021
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