Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Leadership Skills
Dependable and Punctual
Communication and Interpersonal Connection
Customer Service
Calendar and Scheduling Software
Creative Problem Solving
Motivational Leadership
Performance Assessments
Work and Task Prioritization
Membership Sales
Time Management
Reliable and Responsible
Invoicing and Billing
Office Administration
Scheduling and Calendar Management
Cooperative Attitude
Life-Long Learner
Flexible and Adaptable
Active Listening
Member Records Management
Business Operations Management
Project Planning
Documentation and Reporting
Work Planning and Prioritization
Scheduling and Coordinating
Problem Resolution
Managing Operations and Efficiency
Verbal and Written Communication
Experience
Personal Training Counselor, 04/2022 - Current Aimbridge Hospitality – Decatur, GA,
Maintained detailed personal training records and updated client progress after each session.
Encouraged and motivated members to attend group fitness classes.
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Communicated with clients to determine goals and performed client assessments.
Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
Conducted new member appointments following company standards and requirements.
Built and established relationships with members and guests to help in pursuit of fitness goals.
Informed clients of fitness tools available to assist in goal achievement.
Helped with racking weights and in maintaining neat, organized and clean club.
Resolved member and guest complaints or notified supervisor for solutions.
Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
Supervised exercise and fitness areas of club and assisted members with personal programs.
Front Desk, 02/2022 - 04/2022 Country Meadows Retirement Communities – Mechanicsburg, PA,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered telephones and greeted visitors to assist, answer questions and direct.
Received incoming calls and coordinated with staff to fulfill customer requests.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained office equipment, scheduling service to repair issues.
Explained policies and procedures to visitors.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Worked with office manager to attain operational goals.
Business Office Manager, 10/2019 - 03/2021 B&N Appliance Repair – City, STATE,
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Monitored payments due from clients and promptly contacted clients with past due payments.
Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
Consulted with management to resolve equipment performance and output quality problems.
Filtered emails based on importance and escalated issues to leadership.
Reviewed files and records to obtain information and respond to requests.
Wrote professional business correspondence to maintain strong line of communications.
Negotiated with vendors to determine optimal material purchase pricing.
Tracked project performance data to generate reports and keep management informed of important trends.
Quoted and prepared proposals for business services.
Private Nanny, 05/2018 - 11/2019 Celster Family – City, STATE,
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Followed routines to foster stability and structure in children's lives during parental absences.
Transported children to and from school, extra-curricular activities and play-dates.
Helped children discover enrichment activities to inspire imagination and creativity.
Education and Training
High School Diploma: , Expected in 06/2016 - Samuel W. Wolfson High School - Jacksonville, FL GPA:
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