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Knowledgeable and dedicated customer service professional with extensive experience in call center and public retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated customers through creative presentations about health and personal benefits of services.
- Managed short and long term goals with clients and built personal schedules to maximise acheivements
- Created reputation of discipline, punctuality, empathy and effectiveness.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Effective liaison between customers and internal departments.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recorded actions taken, issues resolved and updated client information to effectively manage customer accounts.
- Efficient in fast pace, self motivated and multitask environment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic multi level restaurant while maintaining calm, professional demeanor.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Littlestown High School - Littlestown, PA,
NASM Fitness Certification - ,
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School Attended
- Littlestown High School
- NASM Fitness Certification
Job Titles Held:
- Personal Trainer/Group Fitness Instructor
- Remote Customer Service Representative
- Restaurant Server
Degrees
- High School Diploma
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