Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Goal-oriented Customer Service Manager with 10 years of experience in successful leadership role. Detail-focused with knowledge of employee training techniques throughout sales process and dedication to meeting and exceeding sales goals. Charming salesperson with skill in communication and collaboration for best-in-class service. Passionate about educating patients on maintaining healthy lifestyles. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought.
Skills
Fitness instruction
Personal training and coaching
Exercise program design
Program development and management
Health and wellness
Passion for fitness
First aid and CPR
Motivational
Healthy living role model
Work History
12/2018 to 01/2020Personal TrainerPrince William County Government | Dale City, VA,
Taught clients how to properly operate exercise equipment.
Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Designed specific workout systems for individual clients based on performance ability.
Screened clients and performed client assessments.
Trained clients during strength training, cardio vascular exercise and stretching.
Provided clients with safe and reasonable exercises to perform at home or at gym.
Certified in American Red Cross CPR, First responder, Blood born Pathogens and AED
05/2007 to 09/2019In Home Care ProviderBass Pro Shops | West Chester, OH,
Documented vitals, behaviors and medications in client medical records.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Conferred with Hospice RN to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Shopped for groceries regularly in order to keep house stocked with necessities.
Scheduled and accompanied clients to medical appointments.
Remained alert to problems or health issues of clients and competently responded.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Ran errands for customers, including shopping, and picking up other necessities.
Maintained appropriate filing of personal and professional documentation.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Planned, prepared and served meals and snacks according to prescribed diets.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
09/2007 to 02/2011General Sales ManagerSleep Train Inc. | City, STATE,
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Upheld company policies and implemented standards fairly.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Maintained extensive knowledge of company products and services.
Managed revenue models, process flows, operations support and customer engagement strategies.
Trained 8 new sales representatives on sales strategies and processes to reduce process gaps.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Led targeted training programs to educate staff on product benefits and service capabilities.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
07/2002 to 01/2007General Manager/Corporate TrainerBlock Buster Video | City, STATE,
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Held weekly meetings with District Manager to identify techniques to overcome sales obstacles.
Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Expected in 12/2019Associate of Science | Health And FitnessSan Joaquin Delta College, Stockton, CAGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
