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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented Customer Service Manager with 10 years of experience in successful leadership role. Detail-focused with knowledge of employee training techniques throughout sales process and dedication to meeting and exceeding sales goals. Charming salesperson with skill in communication and collaboration for best-in-class service. Passionate about educating patients on maintaining healthy lifestyles. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought.

Skills
  • Fitness instruction
  • Personal training and coaching
  • Exercise program design
  • Program development and management
  • Health and wellness
  • Passion for fitness
  • First aid and CPR
  • Motivational
  • Healthy living role model
Work History
12/2018 to 01/2020 Personal Trainer Prince William County Government | Dale City, VA,
  • Taught clients how to properly operate exercise equipment.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Designed specific workout systems for individual clients based on performance ability.
  • Screened clients and performed client assessments.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Provided clients with safe and reasonable exercises to perform at home or at gym.
  • Certified in American Red Cross CPR, First responder, Blood born Pathogens and AED
05/2007 to 09/2019 In Home Care Provider Bass Pro Shops | West Chester, OH,
  • Documented vitals, behaviors and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Conferred with Hospice RN to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Maintained appropriate filing of personal and professional documentation.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
09/2007 to 02/2011 General Sales Manager Sleep Train Inc. | City, STATE,
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Upheld company policies and implemented standards fairly.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Maintained extensive knowledge of company products and services.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Trained 8 new sales representatives on sales strategies and processes to reduce process gaps.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
07/2002 to 01/2007 General Manager/Corporate Trainer Block Buster Video | City, STATE,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Held weekly meetings with District Manager to identify techniques to overcome sales obstacles.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Expected in 12/2019 Associate of Science | Health And Fitness San Joaquin Delta College, Stockton, CA GPA:
  • Continuing education in Kinesteology

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Resume Overview

School Attended

  • San Joaquin Delta College

Job Titles Held:

  • Personal Trainer
  • In Home Care Provider
  • General Sales Manager
  • General Manager/Corporate Trainer

Degrees

  • Associate of Science

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