Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and motivated 3rd Manager with 9 years of experience and record of success in In-N-Out Burger. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Exercise physiology
Personal training techniques
Strength and conditioning
Nutrition and weight loss management
Issue and conflict resolution
Contract development and management
Staff development
Project management
Capital improvement planning
Reliable and trustworthy
Basic math
Friendly, positive attitude
Data management
Controls management
Painting abilities
Building maintenance
Lifts 350 pounds
Cleaning and sanitizing
Landscaping and groundskeeping
Customer service
Fluent in Spanish
Team building
Experience
03/2019 to CurrentPersonal TrainerSubsidium, Inc | Washington, DC,
Informed clients through effective presentations regarding healthcare and benefits of services.
Communicated with clients to determine goals and performed client assessments.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Supplied clients with list of exercises and activities.
Created individual workout routines based on member fitness level.
Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
Created fitness routines to motivate clients to remain in wellness programs.
04/2011 to Current3rd ManagerBombardier | Chicago, IL,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Facilitated month-end journal entries, account reconciliation and invoicing using Excel.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Assigned tasks to associates to fit skill levels and maximize team performance.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Recruited and hired qualified candidates to fill open positions.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained employees on additional job positions to maintain coverage of roles at all times.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
01/2009 to 08/2011Building Maintenance TechnicianZenun Property Management | City, STATE,
Painted walls, ceilings, trim and doors and replaced fixtures to update building appearance.
Completed maintenance tasks to keep electrical, plumbing and HVAC systems operating at peak performance.
Troubleshot and diagnosed building equipment and systems to find root causes.
Responded to emergency issues quickly to maintain personal property operations.
Performed repairs on refrigeration, electrical, and air conditioning equipment to maintain optimal production levels.
Used hand and power tools safely to complete maintenance and upkeep repair projects.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Inspected alarm systems and ceiling monitors to comply with fire, carbon monoxide and other safety levels.
Resolved personal home issues through implementation of troubleshooting techniques.
Notified management about necessary repairs or professional service needs for building operating systems.
Requisitioned supplies and equipment for cleaning and maintenance functions.
Education and Training
Expected in 06/2010High School Diploma | Arroyo High School, El Monte, CAGPA:
Expected in 10/2019Emergency Medical Training | Emergency Medical TechnicianCalifornia Institute Of Emergency Medical Training, Long Beach, CA, GPA:
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School Attended
Arroyo High School
California Institute Of Emergency Medical Training
