Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

. Detail-oriented and knowledgeable Certified Medial Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

  • Medical office administration
  • EMR / EHR
  • Simple Dressings
  • Inventory and Supply Management
  • Diagnostic Equipment Expertise
  • Completing Insurance Forms
  • Therapeutic procedures
  • Patient Management
  • Account management
  • Phlebotomy
  • Patient Assessments
  • Compassionate
  • Assisting with physical exams
  • CPR
  • Product and Service Sales
  • Exceptional Customer Service
  • Product promotions
  • Excellent people skills
  • Communication skills
  • Personal training and coaching
  • Health and wellness
  • Program Development and Management
  • Fitness Instruction
  • Exercise Program Design
  • Knowledge of human anatomy
  • Motivational
  • Safety and compliance
Work History
08/2019 to Current
Personal Trainer and Sales Associate Workout Anytime City, STATE,
  • Curbed learning time by effectively developing customer rapport and training clients
  • Bolstered customer satisfaction ratings by efficiently managing issues and providing dedicated service
  • Screened clients and performed client assessments
  • Taught clients how to properly operate exercise equipment
  • Designed and executed individual exercise fitness programs and regimens
  • Increased membership enrollment by 50% using innovative sales and promotional techniques
  • Designed specific workout systems for individual clients based on performance ability
  • Organized files and created systems for personal fitness plans, records and contracts
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Supplied clients with dietary restrictions and guidelines
  • Elevated customer satisfaction ratings by managing issues for speedy resolution
  • Educated customers on preventative care, nutrition, fitness, stress management and ergonomics
  • Explained exercise modifications and contraindicated movements to participants withhistory of injury
08/2015 to 05/2019
Certified Medical Assistant and Clinic Manager The Pain And Brain Center City, STATE,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Collected and documented patient medical information such as blood pressure and weight
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Taught patients about medications, procedures and care plan instructions
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Called and faxed pharmacies to submit prescriptions and refills
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Documented vital signs and health history for 60 patients every day
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Directed patients to examining rooms and coordinated transportation assistance as necessary
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Oriented and trained new staff on proper procedures and policies
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
01/2006 to 06/2012
Server, Events Coordinator, and Staff Trainer Fatz Café City, STATE,
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Cleaned or coordinated cleaning of indoor dining spaces, placed trash in receptacles and replenished supplies
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Managed event logistics and operations, including support staff, vendor services and volunteers
  • Trained staff in all proper protocols and procedures endorsed by the company and DHEC guidelines
Expected in 2005
High School Diploma:
South Aiken High School - Aiken, SC,

Training on sterile surgical set-up along with using x-ray and ultrasound equipment for all in office procedures.

Training on post-surgical suture closure, permanent spinal cord stimulator (SCS) placement, pre and post op surgical set up and patient aftercare by Dr. Jeffrey Rowe at Main Line Spine in King of Prussia, Pennsylvania.

Training on minimally invasive Spinal Stenosis laser treatments (Vertiflex). Assisted Dr. William Durrett of the Pain and Brain Center in Aiken, SC in the operating room during all surgical cases including spinal cord stimulator trials as well as vein ablation.

  • Credentialed Medical Assistant
  • Certified Nurse Assistant (CNA)
  • Certified Phlebotomist
  • EMT

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School Attended

  • South Aiken High School

Job Titles Held:

  • Personal Trainer and Sales Associate
  • Certified Medical Assistant and Clinic Manager
  • Server, Events Coordinator, and Staff Trainer


  • High School Diploma

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