. Detail-oriented and knowledgeable Certified Medial Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Skills
Medical office administration
EMR / EHR
Simple Dressings
Inventory and Supply Management
Diagnostic Equipment Expertise
Completing Insurance Forms
Therapeutic procedures
Patient Management
Account management
Phlebotomy
Patient Assessments
Compassionate
Assisting with physical exams
CPR
Product and Service Sales
Exceptional Customer Service
Product promotions
Excellent people skills
Communication skills
Personal training and coaching
Health and wellness
Program Development and Management
Fitness Instruction
Exercise Program Design
Knowledge of human anatomy
Motivational
Safety and compliance
Work History
08/2019 to Current
Personal Trainer and Sales AssociateWorkout Anytime – City, STATE,
Curbed learning time by effectively developing customer rapport and training clients
Bolstered customer satisfaction ratings by efficiently managing issues and providing dedicated service
Screened clients and performed client assessments
Taught clients how to properly operate exercise equipment
Designed and executed individual exercise fitness programs and regimens
Increased membership enrollment by 50% using innovative sales and promotional techniques
Designed specific workout systems for individual clients based on performance ability
Organized files and created systems for personal fitness plans, records and contracts
Grew customer base through word-of-mouth referrals based on customer satisfaction and results
Supplied clients with dietary restrictions and guidelines
Elevated customer satisfaction ratings by managing issues for speedy resolution
Educated customers on preventative care, nutrition, fitness, stress management and ergonomics
Explained exercise modifications and contraindicated movements to participants withhistory of injury
08/2015 to 05/2019
Certified Medical Assistant and Clinic ManagerThe Pain And Brain Center – City, STATE,
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Collected and documented patient medical information such as blood pressure and weight
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Taught patients about medications, procedures and care plan instructions
Sanitized, restocked and organized exam rooms and medical equipment
Called and faxed pharmacies to submit prescriptions and refills
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Documented vital signs and health history for 60 patients every day
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Directed patients to examining rooms and coordinated transportation assistance as necessary
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
Oriented and trained new staff on proper procedures and policies
Conducted monthly and quarterly inventory of supplies using facility cost reporting records
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Updated inventory, expiration and vaccine logs to maintain current tracking documentation
01/2006 to 06/2012
Server, Events Coordinator, and Staff TrainerFatz Café – City, STATE,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Cleaned or coordinated cleaning of indoor dining spaces, placed trash in receptacles and replenished supplies
Kept register accurate through correct billing, payment processing and cash management practices
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Managed event logistics and operations, including support staff, vendor services and volunteers
Trained staff in all proper protocols and procedures endorsed by the company and DHEC guidelines
Education
Expected in 2005
High School Diploma: South Aiken High School - Aiken, SC, GPA:
Affiliations
Training on sterile surgical set-up along with using x-ray and ultrasound equipment for all in office procedures.
Training on post-surgical suture closure, permanent spinal cord stimulator (SCS) placement, pre and post op surgical set up and patient aftercare by Dr. Jeffrey Rowe at Main Line Spine in King of Prussia, Pennsylvania.
Training on minimally invasive Spinal Stenosis laser treatments (Vertiflex). Assisted Dr. William Durrett of the Pain and Brain Center in Aiken, SC in the operating room during all surgical cases including spinal cord stimulator trials as well as vein ablation.
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