Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.
Skills
Leadership skills
Organization
Customer Service
Customer assistance
Product Knowledge
Training and mentoring
Issue resolution
CPR Certified
Lifestyle and Nutrition Guidance
Passion for Health and Fitness
Fitness Program Design
Strength and Agility Training
Communication and Interpersonal Connection
Fitness Evaluations
Fitness-Level Accommodations
Effective Presentations
Critical Thinking
Health and Wellness
Promoting Healthy Lifestyle
Member Retention
Providing Feedback
Goals and Performance
Staff Meetings
Social Media Presence
Leadership and Coaching
Sales Quota Management
Price Schedules
Customer Complaint Resolution
Budgeting and Expenditures
Sales Program Coordination
Sales Statistics Analysis
Team Recruiting and Onboarding
Sales Records Management
Employee Retention
Sales Tracking
Work History
04/2002 to Current
Personal TrainerVasa Fitness – Indianapolis, IN,
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Communicated with clients to determine goals and performed client assessments.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Assisted clients with developing reasonable diets and nutritional guidelines.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Performed competitive market analysis to identify opportunities for business growth.
Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Improved membership enrollment by utilizing sales and marketing methods.
Secured contracts with local school districts to provide athletic training to students.
Identified client needs and treatment goals and created treatment plans.
Supplied clients with list of exercises and activities.
Created weight training programs, set up equipment and provided detailed instructions.
Influenced client purchases and membership renewals with friendly demeanor and in-depth understanding fitness goals.
Maintained detailed personal training records and updated client progress after each session.
Facilitated classes, workshops and meetings to address client needs.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
06/2019 to 04/2021
Gym Manager Aids Healthcare Foundation – Saint Petersburg, FL,
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
Initiated group programs to challenge members to make exercise part of daily routines.
Increased patronage of facilities by restructuring social media efforts.
Oversaw gate community featuring fitness and recreation center and aquatic facilities.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Formed and sustained strategic relationships with clients.
Identified client business and operational needs and introduced services to provide solutions.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
06/2018 to 05/2019
Gym ManagerAids Healthcare Foundation – Seattle, WA,
Trained employees on general procedures, gym rules and duties.
Created and updated fitness programs focused on cardio, strength and conditioning.
Set and managed employee work schedules for coverage in assigned areas.
Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
Generated leads through sales promotions and word-of-mouth.
Reviewed stock counts and ordered items to control inventory.
Managed Personal Trainer schedule and stayed within budgeted non-session hours.
Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
Interviewed and hired gym staff for various roles.
Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
02/2010 to 08/2012
Assistant ManagerEegee's – Casa Grande, AZ,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
Expected in to to
: Business Administration Pima Community College - Tucson, AZ GPA:
Expected in to to
: Business Administration University of Arizona - Tucson, AZ GPA:
Expected in to to
Real Estate License : Real Estate Hogan School of Real Estate - Tucson, AZ GPA:
Expected in 05/2001 to to
High School Diploma: Amphitheater High School - Tucson, AZ GPA:
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