Personal Shopping Assistant resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
PROFILE SUMMARY
I am Highly motivated and organized person seeking a position in the business world. I am Skilled in communicating with customers and coworkers. Offering 5+ years of experience in customer service representative and exemplary sales ability. Patient and empathetic with extensive background in conflict resolution and customer care. Energetic graduate student eager to apply extensive knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in english and spanish. Committed to resolving problems and maintaining accurate metrics and reports.
Skills
Records Administration
Operations Support
Sales
Business Development
Customer service
Teamwork
Fluent in Spanish
Flexible & Adaptable
Good telephone etiquette
Computer skills
Teambuilding
Sales expertise
Complaint resolution
Good communication skills
Responsible
Multitasking abilities
Sales proficiency
Education
Texas State UniversitySan Marcos, TX, Expected in 05/2021 ā āBBA:Management - GPA:
Majored in Management
Professional development completed in VBP (Virtual Business Proffesional)
Graduated with 3.03 GPA
Dean's List 2019
Eagle Pass High SchoolEagle Pass, TXExpected in 06/2017 ā āHIGH SCHOOL DIPLOMA: - GPA:
Graduated with 94.7 GPA
Elected to President for DECA in 2017
Member of DECA (Distributive Education Clubs of America)
Graduated in Top 25% of Class
Work History
Neiman Marcus - Personal Shopping Assistant Riverside, CA, 03/2020 - Current
Merchandised attractive shelf displays with current offerings to drive store sales.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Tracked substitutions and informed customers of changes.
Consistently met deadlines and quality goals for accuracy and timeliness.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Jack Wills - Sales Associate Westport, CT, 10/2017 - 02/2020
Greeted customers and ascertained customers' needs.
Accepted and processed returns.
Operated the cash register and assisted co-workers with complex transactions.
Prioritized and accomplished wide range of tasks each shift.
Developed positive customer relationships through friendly greetings and excellent service.
Worked collaboratively in team environment.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained records related to sales, returns and inventory availability.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Educated associates on market trends and stayed up-to-date on forecasts.
Answered incoming telephone calls, took down messages and provided information.
Positively worked with the sales team to identify and target market opportunities, as well as effectively review and proofread new marketing strategies for the company.
Delivered clerical support by handling range of routine and special requirements.
Sorted and organized files, spreadsheets and reports.
Interacted with customers by phone, email or in-person to provide information.
Analyzed problems, identified solutions and made decisions.
Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
HEB Grocery Store - CuSTOMER SERVICE ASSISTANCE City, STATE, 08/2015 - 07/2017
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Communicated with management when customer issues escalated and worked to find resolutions.
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