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Personal Sabbatical Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Skadden, Arps, Slate, Meagher & Flom (NYC)
  • Director of Marketing/CMO
  • Public Relations Manager
 Lowenstein Sandler LLP
  • Director of Client Service & Business Development
  • Director of Marketing/CMO

 

I have a passion for helping lawyers "get sticky" with clients.  Having 20+ years of experience, with both global and regional law firms, I have a keen understanding of the legal industry, how law firms operate, what clients want, and how to motivate attorneys to move outside their comfort zone. 

Relevant Experience
Proven track record of success working with lawyers and law firms to create marketing, business development, client loyalty and client feedback programs that drive change and deliver results. 
Core Qualifications
  • Strategic Planning 
  • Marketing and Communications
  • Business Development/Coaching
  • Client Retention/Expansion


  • Client Base Analysis/Financial Analytics
  • Client Survey/Feedback Programs 
  • Client Team/Loyalty Programs
  • Client Interviews
Community Leader/Volunteer
Personal Sabbatical, 09/2013 to Current
Community Leader/VolunteerCity, STATE,

I had the privilege of spending several years as a full-time parent, community leader and service volunteer.  I am excited to re-enter the workforce, reinvigorated and with a fresh perspective. 

 

National Charity League - Scottsdale Chapter

  • VP of Philanthropy, Elected to the Board of Directors -- oversee philanthropy relationships and guide strategic vision for community partnering (2018/19)
  • Chair, Global Youth Service Day -- facilitated alignment with GYSD and mobilized our members in a project for Hospice of the Valley (2017/18)
  • Grade Level Advisor, Class of 2021 -- mentored 30 young women to succeed in their roles and ensure alignment with the NCL Pillars of leadership, service and culture; Mentor the Class of 2021 Board of Directors in leadership and board etiquette (2016/17)
  • Philanthropy Liaison -- Sandra Day O'Connor Institute (2015/16)

 Brophy College Preparatory

  • Senior Mom Recognition Chair, Mother-Son Communion Breakfast Committee (2016 - 2017)
  • Member, Mothers' Guild (2015 - Present)

Notre Dame Preparatory Academy

  • Mothers' Guild (2018)
  • Varsity Pom Team, Volunteer (2018)

Scottsdale Preparatory Academy

  • Volunteer/Chaperone (2013 - 2018)

  Community Service

  • Committed many service hours to: Feed My Starving Children, HonorHealth, Phoenix Mountain Nursing Center, St. Vincent de Paul, Military Assistance Mission, The Singletons, Hospice of the Valley, and Arizona Magic of Music & Dance, among others. 
Professional Experience
Director of Client Service & Business Development, 05/2006 to 08/2013
Lowenstein SandlerRoseland, New Jersey,
Pioneered the development and management of the firm's client team program, client retention/expansion strategies, attorney business development coaching, client relationship management training, client satisfaction surveys and client feedback programs, and client interviews.  Results:
  • Increased client revenues
  • Expanded practice areas and sources of revenue
  • Improved client satisfaction
  • Utilized client feedback to drive strategic plans
  • Expanded firm-client relationships
  • Fostered a client service culture at the firm
  • Partnered with clients on important initiatives -- training, diversity, pro bono
​​
Director of Marketing/CMO, 09/2000 to 06/2006
Lowenstein SandlerRoseland, New Jersey,
At the request of Lowenstein Sandler's leadership, I returned to the Director of Marketing position as a re-hire.  In addition to having overall marketing, communications and business development responsibilities, I worked with senior leadership to manage several important new projects:
  • Firm re-branding
  • Evolution of the firm's website
  • Adoption of a new contact management database
  • Cross-selling initiatives
  • Client satisfaction surveys
  • Marketing integration of new laterals and practices
  • Management of the marketing aspects of the firm's expansion into new markets

In addition, I was responsible for talent assessment and recruitment of a revamped marketing team to support the firm's evolving needs. 

Director of Marketing/CMO, 11/1999 to 08/2000
Skadden, ArpsNew York, New York,
At the request of Skadden's leadership, I returned to the firm to serve as its Director of Marketing. Responsibilities included the overall marketing, communications and business development strategy for the firm.
Managed a large marketing team responsible for client relationships and business development, client-facing events, re-branding and website development/design, marketing collateral materials, RFPs, new business pitches, public relations, alumni relations, charitable initiatives as well as internal and external communications.  Managed the Marketing Department staff, consultants, vendors and marketing budget worldwide.  Major Project:
  • Orchestrated the Skadden Women's Retreat (Palm Beach, Florida) -- a high-profile event designed to foster relationships between Skadden women partners and clients.  Event responsibilities focused on client outreach, destination logistics, program management, speaker recruitment, events/activities, branding, propaganda and on-site event management. 
Director of Marketing, 02/1998 to 10/1999
Lowenstein SandlerRoseland, New Jersey,
Spearheaded the firm's strategic marketing, business development and communications programs for 15+ years.  Managed credentialing and positioning strategies to build brand and presence in relevant markets; client-facing events and CLE programs; public relations; development of collateral materials; website content management; RFPs; internal and external communications; as well as all marketing communication functions.  Also responsible for all budgeting, vendor/consultant coordination, and marketing team human resource management.  Results:
  • Managed the evolution of the firm's marketing and communications during a period of unprecedented growth and change in the legal industry. 
  • Managed the firm's marketing and communications initiatives as it grew from 85 attorneys in one office to an AmLaw 200 firm with four offices nationwide. 
  • Managed the evolution from a marketing culture to a business development culture.
Public Relations Manager, 02/1994 to 01/1998
Skadden, ArpsNew York, New York,
Responsible for increasing the firm's presence in major media outlets throughout the United States and Europe.  Focused on developing relationships with legal, business and industry reporters; pitching stories from narrative pieces in various Law Journals to the firm's work in connection with cutting-edge privatization and project finance deals in Asia and Europe; and pitching attorney byline articles for publication in esteemed legal, business and industry publications.  Partnered with the press to expand coverage of Skadden's storied Mergers & Acquisitions practice worldwide.
Results:
  • Increased press coverage to promote Skadden's prominence in M&A deals
  • Pitched stories to promote Skadden's dealmakers
  • Expanded press relationships through the development of a Skadden Media Directory
  • Facilitated press "meet and greets" to promote press-friendly attorneys
  • Coordinated media and communication skills training
Other Professional Experience, 05/1988 to 02/1994
, ,
  • Marketing Manager, New Jersey-based regional law firm
  • Marketing Coordinator, NJ/NY Metro Chapter of a national industry association
  • Public Relations Intern, New York City-based public relations agency
  • Special Events Professional, special events firm contracted to orchestrate the annual Merck Family Day for Merck & Co. employees and their families
Education
MBA: Marketing, Expected in
Fairleigh Dickinson University - Madison, New Jersey
GPA:
  • Granted a Graduate Business Fellowship to attend FDU's MBA program. 
  • Interned at a Public Relations agency in New York City while attending graduate school.
Bachelor of Science: Advertising, Expected in
University of Florida - Gainesville, Florida
GPA:
  • Dean's List
  • Kappa Tau Alpha, National Honor Society -- Journalism and Communications
Professional Affiliations

Legal Marketing Association

  • Member, National and Southwest Chapters
  • National Board Member (former)
  • Market Research Committee Member (former)

Dishes2U

  • Advisory Board - assisting with marketing/communications and business development

Wicked Sistas Properties, LLC

  • Property manager for investment properties in NJ and AZ







 

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Resume Overview

School Attended
  • Fairleigh Dickinson University
  • University of Florida
Job Titles Held:
  • Personal Sabbatical
Degrees
  • MBA
  • Bachelor of Science