Personal Office Support Assistant Resume Example
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PERSONAL OFFICE SUPPORT ASSISTANT
Professional Summary
- Office Support Specialist | Medical Office Administrative Assistant Summary of Qualifications
- Current Medical Billing and Coding student with goal of obtaining CCA designation through AHIMA upon completion of certificate program and starting a career in the healthcare industry.
- Experienced in providing high levels of phone and in-person customer service in fast-paced environments, appointment setting, and administrative office support.
- Knowledgeable of medical terminology, HIPAA guidelines, and healthcare regulations.
- Friendly and respectful demeanor, capable of communicating effectively with staff and clients.
- Technically proficient with ability to work independently and remotely if required by position.
Skills
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Work History
Personal Office Support Assistant, 01/2015 to 11/2016
Superior Plus Energy Services – Lodi , CA
Superior Plus Energy Services – Lodi , CA
- Cold calling.
- Appointment settings.
- Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
HEB Grocery Store – City , STATE
HEB Grocery Store – City , STATE
- Provided excellent customer service both in person and by phone.
- Ensured each customer was able to get questions answered and followed up with customers as needed.
- Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
Taco Cabana – City , STATE
Taco Cabana – City , STATE
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Education
Undergraduate Certificate, Medical Billing and Coding In ProgressDeVry University - City, State
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology
Certifications
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Skills
- Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
- Anatomy
- Appointment Setting
- Basic
- Billing
- Cold calling
- Clients
- Excellent customer service
- Customer Service
- Data Entry
- Information Systems
- Listening
- Medical Billing
- Medical Terminology
- Microsoft Office
- Office Administration
- Physiology
- Coding
- Progress
- Scheduling
- Phone Etiquette
- Phone
- Typing Skills
- Written Communication
- Clinical support
- Understanding of office operations
- MS Office software
- Telephone support
- Merchant support
- Microsoft Office Suite proficiency
- MS Office Suite
- Personal care needs
- Office operations
- Office support (phones, faxing, filing)
- Supporting personal needs
- Medical office support expertise
- Supportive personal care
Work History
Personal Office Support Assistant, 01/2015 to 11/2016
Company Name – City, State
Company Name – City, State
- Cold calling.
- Appointment settings.
- Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
Company Name – City, State
Company Name – City, State
- Provided excellent customer service both in person and by phone.
- Ensured each customer was able to get questions answered and followed up with customers as needed.
- Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
Company Name – City, State
Company Name – City, State
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
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Resume Overview
School Attended
- DeVry University
Job Titles Held:
- Personal Office Support Assistant
- Customer Service Representative
- Customer Service Representative/Cook
Degrees
- Undergraduate Certificate, Medical Billing and Coding In Progress
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology
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