SEARCH

Personal Office Support Assistant Resume Example

Resume Score: 100%

Love this resume? Build Your Own Now
PERSONAL OFFICE SUPPORT ASSISTANT
Professional Summary
  • Office Support Specialist | Medical Office Administrative Assistant Summary of Qualifications
  • Current Medical Billing and Coding student with goal of obtaining CCA designation through AHIMA upon completion of certificate program and starting a career in the healthcare industry.
  • Experienced in providing high levels of phone and in-person customer service in fast-paced environments, appointment setting, and administrative office support.
  • Knowledgeable of medical terminology, HIPAA guidelines, and healthcare regulations.
  • Friendly and respectful demeanor, capable of communicating effectively with staff and clients.
  • Technically proficient with ability to work independently and remotely if required by position.
Skills
  • Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
  • Anatomy
  • Appointment Setting
  • Basic
  • Billing
  • Cold calling
  • Clients
  • Excellent customer service
  • Customer Service
  • Data Entry
  • Information Systems
  • Listening
  • Medical Billing
  • Medical Terminology
  • Microsoft Office
  • Office Administration
  • Physiology
  • Coding
  • Progress
  • Scheduling
  • Phone Etiquette
  • Phone
  • Typing Skills
  • Written Communication
  • Clinical support
  • Understanding of office operations
  • MS Office software
  • Telephone support
  • Merchant support
  • Microsoft Office Suite proficiency
  • MS Office Suite
  • Personal care needs
  • Office operations
  • Office support (phones, faxing, filing)
  • Supporting personal needs
  • Medical office support expertise
  • Supportive personal care
Work History
Personal Office Support Assistant, 01/2015 to 11/2016
 Ms. Wyatt's Office for Professionals – Blank, TX
  • Cold calling.
  • Appointment settings.
  • Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
 HEB Grocery Store – Atascocita, Tx
  • Provided excellent customer service both in person and by phone.
  • Ensured each customer was able to get questions answered and followed up with customers as needed.
  • Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
 Taco Cabana – Atascocita, TX
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Compiled customer feedback and recommended service delivery improvements to management
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Education
Undergraduate Certificate, Medical Billing and Coding In Progress DeVry University - Naperville, IL
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology
Certifications
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Skills
  • Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
  • Anatomy
  • Appointment Setting
  • Basic
  • Billing
  • Cold calling
  • Clients
  • Excellent customer service
  • Customer Service
  • Data Entry
  • Information Systems
  • Listening
  • Medical Billing
  • Medical Terminology
  • Microsoft Office
  • Office Administration
  • Physiology
  • Coding
  • Progress
  • Scheduling
  • Phone Etiquette
  • Phone
  • Typing Skills
  • Written Communication
  • Clinical support
  • Understanding of office operations
  • MS Office software
  • Telephone support
  • Merchant support
  • Microsoft Office Suite proficiency
  • MS Office Suite
  • Personal care needs
  • Office operations
  • Office support (phones, faxing, filing)
  • Supporting personal needs
  • Medical office support expertise
  • Supportive personal care
Work History
Personal Office Support Assistant, 01/2015 to 11/2016
 Ms. Wyatt's Office for Professionals – Blank, TX
  • Cold calling.
  • Appointment settings.
  • Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
 HEB Grocery Store – Atascocita, Tx
  • Provided excellent customer service both in person and by phone.
  • Ensured each customer was able to get questions answered and followed up with customers as needed.
  • Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
 Taco Cabana – Atascocita, TX
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Compiled customer feedback and recommended service delivery improvements to management
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Build Your Own Now

Resume Overview

Companies Worked For:

  • Ms. Wyatt's Office for Professionals
  • HEB Grocery Store
  • Taco Cabana

School Attended

  • DeVry University

Job Titles Held:

  • Personal Office Support Assistant
  • Customer Service Representative
  • Customer Service Representative/Cook

Degrees

  • Undergraduate Certificate, Medical Billing and Coding In Progress
    Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology

Advertisement

Similar Resumes

View All

Attorney Personal Assistant / Office Support

Girardi and Keese Lawyers

South Gate, California

Posted 1571 days ago