Personal Office Support Assistant resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Office Support Specialist | Medical Office Administrative Assistant Summary of Qualifications
Current Medical Billing and Coding student with goal of obtaining CCA designation through AHIMA upon completion of certificate program and starting a career in the healthcare industry.
Experienced in providing high levels of phone and in-person customer service in fast-paced environments, appointment setting, and administrative office support.
Knowledgeable of medical terminology, HIPAA guidelines, and healthcare regulations.
Friendly and respectful demeanor, capable of communicating effectively with staff and clients.
Technically proficient with ability to work independently and remotely if required by position.
Skills
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Anatomy
Appointment Setting
Basic
Billing
Cold calling
Clients
Excellent customer service
Customer Service
Data Entry
Information Systems
Listening
Medical Billing
Medical Terminology
Microsoft Office
Office Administration
Physiology
Coding
Progress
Scheduling
Phone Etiquette
Phone
Typing Skills
Written Communication
Clinical support
Understanding of office operations
MS Office software
Telephone support
Merchant support
Microsoft Office Suite proficiency
MS Office Suite
Personal care needs
Office operations
Office support (phones, faxing, filing)
Supporting personal needs
Medical office support expertise
Supportive personal care
Work History
01/2015 to 11/2016
Personal Office Support AssistantSuperior Plus Energy Services – Lodi, CA,
Cold calling.
Appointment settings.
Scheduled appointments for clients and took calls.
03/2012 to 12/2015
Customer Service RepresentativeHEB Grocery Store – City, STATE,
Provided excellent customer service both in person and by phone.
Ensured each customer was able to get questions answered and followed up with customers as needed.
Exchanged items, made/scheduled appointments.
02/2010 to 05/2011
Customer Service Representative/CookTaco Cabana – City, STATE,
Maintained customer happiness with forward-thinClaire strategies focused on addressing customer needs and resolving concerns
Consulted with outside parties to resolve discrepancies and create effective solutions
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Compiled customer feedback and recommended service delivery improvements to management
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Education
Expected in
Undergraduate Certificate, Medical Billing and Coding In Progress: DeVry University - Naperville, IL GPA:
Expected in
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology: - , GPA:
Certifications
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Skills
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Anatomy
Appointment Setting
Basic
Billing
Cold calling
Clients
Excellent customer service
Customer Service
Data Entry
Information Systems
Listening
Medical Billing
Medical Terminology
Microsoft Office
Office Administration
Physiology
Coding
Progress
Scheduling
Phone Etiquette
Phone
Typing Skills
Written Communication
Clinical support
Understanding of office operations
MS Office software
Telephone support
Merchant support
Microsoft Office Suite proficiency
MS Office Suite
Personal care needs
Office operations
Office support (phones, faxing, filing)
Supporting personal needs
Medical office support expertise
Supportive personal care
Work History
01/2015 to 11/2016
Personal Office Support Assistant Ms. Wyatt's Office for Professionals – Blank, TX
Cold calling.
Appointment settings.
Scheduled appointments for clients and took calls.
03/2012 to 12/2015
Customer Service Representative HEB Grocery Store – Atascocita, Tx
Provided excellent customer service both in person and by phone.
Ensured each customer was able to get questions answered and followed up with customers as needed.
Exchanged items, made/scheduled appointments.
02/2010 to 05/2011
Customer Service Representative/Cook Taco Cabana – Atascocita, TX
Maintained customer happiness with forward-thinClaire strategies focused on addressing customer needs and resolving concerns
Consulted with outside parties to resolve discrepancies and create effective solutions
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Compiled customer feedback and recommended service delivery improvements to management
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
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Resume Overview
School Attended
DeVry University
Job Titles Held:
Personal Office Support Assistant
Customer Service Representative
Customer Service Representative/Cook
Degrees
Undergraduate Certificate, Medical Billing and Coding In Progress
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology