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Personal Office Support Assistant Resume Example

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PERSONAL OFFICE SUPPORT ASSISTANT
Professional Summary
  • Office Support Specialist | Medical Office Administrative Assistant Summary of Qualifications
  • Current Medical Billing and Coding student with goal of obtaining CCA designation through AHIMA upon completion of certificate program and starting a career in the healthcare industry.
  • Experienced in providing high levels of phone and in-person customer service in fast-paced environments, appointment setting, and administrative office support.
  • Knowledgeable of medical terminology, HIPAA guidelines, and healthcare regulations.
  • Friendly and respectful demeanor, capable of communicating effectively with staff and clients.
  • Technically proficient with ability to work independently and remotely if required by position.
Skills
  • Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
  • Anatomy
  • Appointment Setting
  • Basic
  • Billing
  • Cold calling
  • Clients
  • Excellent customer service
  • Customer Service
  • Data Entry
  • Information Systems
  • Listening
  • Medical Billing
  • Medical Terminology
  • Microsoft Office
  • Office Administration
  • Physiology
  • Coding
  • Progress
  • Scheduling
  • Phone Etiquette
  • Phone
  • Typing Skills
  • Written Communication
  • Clinical support
  • Understanding of office operations
  • MS Office software
  • Telephone support
  • Merchant support
  • Microsoft Office Suite proficiency
  • MS Office Suite
  • Personal care needs
  • Office operations
  • Office support (phones, faxing, filing)
  • Supporting personal needs
  • Medical office support expertise
  • Supportive personal care
Work History
Personal Office Support Assistant, 01/2015 to 11/2016
Company Name – City, State
  • Cold calling.
  • Appointment settings.
  • Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
Company Name – City, State
  • Provided excellent customer service both in person and by phone.
  • Ensured each customer was able to get questions answered and followed up with customers as needed.
  • Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
Company Name – City, State
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Compiled customer feedback and recommended service delivery improvements to management
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Education
Undergraduate Certificate, Medical Billing and Coding In ProgressDeVry University - City, State
Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology
Certifications
Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
Skills
  • Phone Etiquette | Appointment Setting | Data Entry | Scheduling | Customer Service | Office Administration | Typing Skills | Effective Verbal and Written Communication | Passion for Helping Others | Active Listening | Calm Demeanor | Microsoft Office | ICD Coding | Billing | Medical Terminology
  • Anatomy
  • Appointment Setting
  • Basic
  • Billing
  • Cold calling
  • Clients
  • Excellent customer service
  • Customer Service
  • Data Entry
  • Information Systems
  • Listening
  • Medical Billing
  • Medical Terminology
  • Microsoft Office
  • Office Administration
  • Physiology
  • Coding
  • Progress
  • Scheduling
  • Phone Etiquette
  • Phone
  • Typing Skills
  • Written Communication
  • Clinical support
  • Understanding of office operations
  • MS Office software
  • Telephone support
  • Merchant support
  • Microsoft Office Suite proficiency
  • MS Office Suite
  • Personal care needs
  • Office operations
  • Office support (phones, faxing, filing)
  • Supporting personal needs
  • Medical office support expertise
  • Supportive personal care
Work History
Personal Office Support Assistant, 01/2015 to 11/2016
Company Name – City, State
  • Cold calling.
  • Appointment settings.
  • Scheduled appointments for clients and took calls.
Customer Service Representative, 03/2012 to 12/2015
Company Name – City, State
  • Provided excellent customer service both in person and by phone.
  • Ensured each customer was able to get questions answered and followed up with customers as needed.
  • Exchanged items, made/scheduled appointments.
Customer Service Representative/Cook, 02/2010 to 05/2011
Company Name – City, State
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Compiled customer feedback and recommended service delivery improvements to management
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Personal Office Support Assistant
  • Customer Service Representative
  • Customer Service Representative/Cook

Degrees

  • Undergraduate Certificate, Medical Billing and Coding In Progress
    Introduction to Health Information Systems, Fundamentals of Human Anatomy and Physiology with Lab, Basic Medical Terminology, Pathopharmocology

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