Proactive and meticulous employee with over 15 years of experience in customer service based industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Excellent communication skills
Solid computer skills, learns new programs quickly.
Team player
Quick learner
Adaptability
Positive attitude
Eager to learn new skills
Customer service expert
Organized
Multi tasker
Flexible
Mental Health First Aid
Contagious respiratory illness assessment for sick employees.
Injury and incident case reporting for employees injured on the job.
Excellent communication and customer service provided for employees during times of illness and injury.
Monitor website for new customers.
Mental Health First Aide certified.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Managing inventory.
Managing 15 mechanics , their vehicles and tools.
Maintaining Safety regulations and communicating Safety regulations to the mechanics.
Ordering and receiving of inventory.
Managing communications between the office and the mechanics.
Customer service and complaints.
Creating a safe and productive work environment.
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