personal injury case manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Core Strengths
  • Customer Service 
  • Problem Solving 
  • Strategic Negotiation
  • Team Building/Leadership 
  • Relationship Building
  • Customer Retention 
  • Administrative Support 
  • Staff Training
  • Client/Vendor Relations 
  • Record/File Maintenance 
Career Overview

Talented and results-driven professional offering a unique blend of cross-functional skills resulting from more than 10 years of providing excellent customer service to accommodate needs of clients and businesses.  Adept at demonstrating solid interpersonal, communication, coaching and colleague development along with problem solving skills as well as achieving all company goals and objectives. Goal-oriented with a well-rounded background in optimizing client retention and financial growth.  Currently seeking a position that utilizes all skills, expertise, and abilities listed below.

  • Trained and Mentored 4 recent graduates in developing and achieving professional expertise 
  • Implemented a daily workflow to assure the most efficient use of business time
  • Assist an average of 30 clients per day in finding medical care which directly generates an increased business revenue
Work Experience
08/2013 to Current
Personal Injury Case Manager Morgan & Morgan Miami, FL,

Investigate, research, and analyze legal negligence requiring the utmost discretion for a national known firm specializing in personal injury liability. Handle new clients from inception to settlement. Conducts witness interviews, collects evidence, health insurance knowledge, manages medical treatment, and establish a theory of negligence.  Liaison between clients, attorneys, health care providers, and medical providers.  Researched and drafted case summaries, edited legal documents, and prepared exhibits for trial.

  • Negotiated and settled 98% of inventory pre litigation saving the law firm and client on thousands of dollars of trial expenses.

10/2010 to 08/2013
Claims Examiner Aaa Of Southern California Encinitas, CA,

 Investigate, analyze, and determine the companies extent of liability concerning personal, casualty, and/or property damages losses. 

  • Successfully maintained a rank within the top 10% of claims examiners
  • Recognized for strong negotiation skills and promoted to a special unit that drove rapid settlements while controlling case severity
  •  Maintained consistent low inventory due to efficient case resolution 
2007 to 10/2010
Casualty Claims Specialist Csaa Insurance Group Fresno, CA,

Handled personal auto and homeowners liability claims for the Southeast Region Determined appropriate monetary allocation for probable expenditures during the tenure of each case through industry analysis and drafted the associated budget proposal for senior management review Authorize and issue payments for bodily injury, property, damage, subrogation, and arbitration claims.

  • Promoted and relocated to teach another region how to operate 3 various claims systems for 4 companies under the Liberty Mutual umbrella.
2006 to 2007
Loan Consolidation Specialist Premier Credit City, STATE,

Collection of delinquent Federal Student Loans. Minimum of 100 outbound calls a day to obtain financial information, set up payment arrangements, and move loans out of default. Aggressive skip tracing and persuasion.

  • Researched and created the workflow for the development a consolidation program 
Educational Background
Expected in 2018 to to
Bachelor of Science: Nursing
Southwest Tennessee Community College - Memphis, TN
Expected in 2005 to to
Bachelor of Science: Chemistry - studied
Indiana University Purdue University - Indianapolis, IN

Ten years experience in the insurance field coupled with expertise in providing legal assistant support and customer service to clients.  History of representing employers with a highly professional image through personal client contact and proactive phone communication.  Reputation for conflict resolution by demonstrating compassion and empathy.  Background of carefully investigating situations and providing satisfactory solutions.

Proficient in Microsoft Office, Medical Terminology, Legal Research, CPT Medical Coding, and all office equipment. 

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Resume Overview

School Attended

  • Southwest Tennessee Community College
  • Indiana University Purdue University

Job Titles Held:

  • Personal Injury Case Manager
  • Claims Examiner
  • Casualty Claims Specialist
  • Loan Consolidation Specialist


  • Bachelor of Science
  • Bachelor of Science

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