Talented and results-driven professional offering a unique blend of cross-functional skills resulting from more than 10 years of providing excellent customer service to accommodate needs of clients and businesses. Adept at demonstrating solid interpersonal, communication, coaching and colleague development along with problem solving skills as well as achieving all company goals and objectives. Goal-oriented with a well-rounded background in optimizing client retention and financial growth. Currently seeking a position that utilizes all skills, expertise, and abilities listed below.
Investigate, research, and analyze legal negligence requiring the utmost discretion for a national known firm specializing in personal injury liability. Handle new clients from inception to settlement. Conducts witness interviews, collects evidence, health insurance knowledge, manages medical treatment, and establish a theory of negligence. Liaison between clients, attorneys, health care providers, and medical providers. Researched and drafted case summaries, edited legal documents, and prepared exhibits for trial.
Investigate, analyze, and determine the companies extent of liability concerning personal, casualty, and/or property damages losses.
Handled personal auto and homeowners liability claims for the Southeast Region Determined appropriate monetary allocation for probable expenditures during the tenure of each case through industry analysis and drafted the associated budget proposal for senior management review Authorize and issue payments for bodily injury, property, damage, subrogation, and arbitration claims.
Collection of delinquent Federal Student Loans. Minimum of 100 outbound calls a day to obtain financial information, set up payment arrangements, and move loans out of default. Aggressive skip tracing and persuasion.
Ten years experience in the insurance field coupled with expertise in providing legal assistant support and customer service to clients. History of representing employers with a highly professional image through personal client contact and proactive phone communication. Reputation for conflict resolution by demonstrating compassion and empathy. Background of carefully investigating situations and providing satisfactory solutions.
Proficient in Microsoft Office and all office equipment.
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