Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Responsible Personal Care Attendant with excellent communication skills demonstrated by 4 years of experience in healthcare.
High customer service standards
Decision making skills
Strong problem solving ability
Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
Commended for having a perfect attendance record while working as a Personal Care Attendant. Earned the “Employee of the Month” award in September, 2012.
Personal Care AttendantJan 2011 to Oct 2014 Unicare Inc － Minneapolis, MNObserved and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Comforted patients and provided them with reassurance and encouragement.
Sales Associate/CashierNov 2011 to Jun 2012 K-Mart － New Hope, MNDescribed use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Enviromental Service WorkerJul 2012 to Nov 2012 Baptist Hospital － North Little Rock, ARHand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Dusted ceiling air conditioning diffusers and ventilation systems. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Cleaned rooms to the satisfaction of all clients.
Dietary AideJan 2014 to Nov 2014 Presbyterian Homes and Services － Minnetonka, MNIn-depth knowledge of performing a variety of food preparation tasks. Hands-on experience in arranging tray and table setting with appropriate tableware and condiments Able to assure that cleanliness and quality standards are met. Proven ability to complete daily responsibilities and assignments. Track record of meeting objectives of the facility for future growth. Dedicated to understanding of safety and legal requirements at the facility. Demonstrated ability to interact helpfully with the residents and staff of different social and economic backgrounds.
Sales AssociateDec 2012 to Jun 2013 The Limited － Minnetonka, MNDescribed use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Maintained friendly and professional customer interactions. Demonstrated that customers come first by serving them with a sense of urgency.
surveyorSep 2009 to Aug 2010 Market Strategies － Little Rock, ARCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.
Associate of Science, Dental Assistant 2016Minneapolis Community and Technical College － Minneapolis, MN, USI have successfully completed course in Medical Terminology, and Interpersonal Communication. I have also completed related courses including: Behavior Success in Healthcare, Communication in Healthcare, Healthcare Standard and Safety Precautions, and Legal Issues in Healthcare.
High School Diploma, information science2011Armstrong High School － Plymouth, MN, US
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Companies Worked For:
Presbyterian Homes and Services
Minneapolis Community and Technical College
Armstrong High School
Job Titles Held:
Personal Care Attendant
Enviromental Service Worker
Associate of Science , Dental Assistant 2016 High School Diploma , information science 2011
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