Personal Assitant Resume Example
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PERSONAL ASSITANT
Skills
- Strong Interpersonal Abilities
- Personal and professional integrity
- Engaging personality
- Excellent interpersonal communication
- Friendly telephone personality
- Sales expertise
- Dispute mediation
- POS system operation
- Retail merchandising expertise
- Accurate money handling
- Independent judgement
- Business operations
- Team management
- Customer service
- MS Office
- Artistic flower arranging
- Client consultations
- Price negotiation
- Flower storage
- Bouquets, corsages and displays
- Customer orders
- Inventory management
- Planning and coordination
- Invoice generation
- Problem resolution
- Dedicated team player
- Critical thinker
- Resourceful
- Accurate and detailed
- Self-starter
- Animal lover
Education and Training
Associate of Science - Sociology And Anthropology
University of Nevada Las VegasCity, State
Summary
Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Experience
Personal AssitantBlackberry Farm | Louisville , TN01/2018 - Current
- Organized work projects around client's house.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Provided care to client pets, including feeding, walking and grooming.
- Managed household inventory and maintenance schedules.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Researched and collected options for best pricing on hotels, flights and home furnishings.
- Checked and opened mail, including bills and invoices.
- Traveled with manager to take notes and dictation at meetings.
- Conducted extensive online and phone research.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
- Screened telephone calls and inquiries and directed as appropriate.
Lead Floral DesignerCompass Group Usa Inc | Allentown , PA02/2013 - 06/2018
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed all assigned training to stay updated on important policies and procedures.
- Stocked, replenished and organized inventory, completing tasks 50% faster than average associates.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Increased sales 50% through suggestive selling and persuasiveness.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
Travel Itinerary PlannerWalt Disney World | City , STATE06/2012 - 07/2013
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Recognized by management for providing exceptional customer service.
- Answered 1-10 calls per hour to answer customer questions.
Executive ConciergeHard Rock Hotel And Casino | City , STATE09/2006 - 01/2012
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Rectified volatile situations quickly through active listening and effective communication.
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Artwork and Design
Digital Portfolios:
- Original Floral Designs https://goo.gl/photos/9hcWfGp6x7twVVzx9
- Visual Merchandising https://goo.gl/photos/Cpmi1dMVzHgdbMir8
- Original Artwork and Crafts https://photos.app.goo.gl/dvWxSxHDSp5rEmLQA
- Social Media Advertising Campaigns https://goo.gl/photos/Cpmi1dMVzHgdbMir8
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Resume Overview
School Attended
- University of Nevada Las Vegas
Job Titles Held:
- Personal Assitant
- Lead Floral Designer
- Travel Itinerary Planner
- Executive Concierge
Degrees
- Associate of Science - Sociology And Anthropology
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