Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Strong Interpersonal Abilities
  • Personal and professional integrity
  • Engaging personality
  • Excellent interpersonal communication
  • Friendly telephone personality
  • Sales expertise
  • Dispute mediation
  • POS system operation
  • Retail merchandising expertise
  • Accurate money handling
  • Independent judgement
  • Business operations
  • Team management
  • Customer service
  • MS Office
  • Artistic flower arranging
  • Client consultations
  • Price negotiation
  • Flower storage
  • Bouquets, corsages and displays
  • Customer orders
  • Inventory management
  • Planning and coordination
  • Invoice generation
  • Problem resolution
  • Dedicated team player
  • Critical thinker
  • Resourceful
  • Accurate and detailed
  • Self-starter
  • Animal lover
01/2018 to Current
Personal Assitant Blackberry Farm Louisville, TN,
  • Organized work projects around client's house.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Provided care to client pets, including feeding, walking and grooming.
  • Managed household inventory and maintenance schedules.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Researched and collected options for best pricing on hotels, flights and home furnishings.
  • Checked and opened mail, including bills and invoices.
  • Traveled with manager to take notes and dictation at meetings.
  • Conducted extensive online and phone research.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
  • Screened telephone calls and inquiries and directed as appropriate.
02/2013 to 06/2018
Lead Floral Designer Compass Group Usa Inc Allentown, PA,
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Stocked, replenished and organized inventory, completing tasks 50% faster than average associates.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Increased sales 50% through suggestive selling and persuasiveness.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
06/2012 to 07/2013
Travel Itinerary Planner Walt Disney World City, STATE,
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Recognized by management for providing exceptional customer service.
  • Answered 1-10 calls per hour to answer customer questions.
09/2006 to 01/2012
Executive Concierge Hard Rock Hotel And Casino City, STATE,
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Expected in
Associate of Science: Sociology And Anthropology
University of Nevada Las Vegas - Las Vegas, NV

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Resume Overview

School Attended

  • University of Nevada Las Vegas

Job Titles Held:

  • Personal Assitant
  • Lead Floral Designer
  • Travel Itinerary Planner
  • Executive Concierge


  • Associate of Science

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