Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Personal appearance standards
Strong Interpersonal Abilities
Excellent personal service experience
Personal and professional integrity
Engaging personality
Interpersonal and written communication
Excellent interpersonal communication
Friendly telephone personality
Strong interpersonal and communication skills
Sales expertise
Dispute mediation
POS system operation
Retail merchandising expertise
Accurate money handling
Independent judgement
Business operations
Supervision
Team management
Customer service
MS Office
Communications
Organization
Artistic flower arranging
Client consultations
Price negotiation
Flower storage
Bouquets, corsages and displays
Customer orders
Inventory management
Planning and coordination
Invoice generation
Problem resolution
Experience
Personal Assitant, 01/2018 - Current Blackberry Farm – Cashiers, NC,
Organized work projects around client's house.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Provided care to client pets, including feeding, walking and grooming.
Managed household inventory and maintenance schedules.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Researched and collected options for best pricing on hotels, flights and home furnishings.
Checked and opened mail, including bills and invoices.
Traveled with manager to take notes and dictation at meetings.
Conducted extensive online and phone research.
Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
Screened telephone calls and inquiries and directed as appropriate.
Lead Floral Designer, 02/2013 - 06/2018 Compass Group Usa Inc – Appleton, WI,
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Completed all assigned training to stay updated on important policies and procedures.
Stocked, replenished and organized inventory, completing tasks 50% faster than average associates.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Increased sales 50% through suggestive selling and persuasiveness.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Built customer loyalty by engaging with and identifying product needs of customers.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Travel Itinerary Planner, 06/2012 - 07/2013 Walt Disney World – City, STATE,
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Handled travel arrangements for groups, couples, executives and special needs clients.
Recognized by management for providing exceptional customer service.
Answered 1-10 calls per hour to answer customer questions.
Executive Concierge, 09/2006 - 01/2012 Hard Rock Hotel And Casino – City, STATE,
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Facilitated research of local venues, restaurants and visitor spots per guest requests.
Updated front desk's concierge book to maintain most relevant visitor information.
Rectified volatile situations quickly through active listening and effective communication.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Associate of Science: Sociology And Anthropology, Expected in - University of Nevada Las Vegas - Las Vegas, NV GPA:
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