Caring Flight Attendant well-versed in Customer Care and conflict resolution. Offering 20+ years background in the Customer Service industry. Accustomed to providing top of the line care, service and safety; including, but not limited to, flight crew organization, being prepared for any and all emergency situations, diffusing situations that arise in-flight, assistance with luggage, beverage and food preperation. CPR and First Aid trained.
Experienced non-medical Care Provider offering 2+ years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with elderly, with skill anticipating and proactively addressing client needs. Caring, organized and friendly with excellent interpersonal skills.
Detail-oriented Personal Assistant offering 1+ years of relevant experience. Gifted in event coordination, scheduling and correspondence. Highly personable with excellent communication skills.
Skills
Emergency care
Cleanliness and sanitation
Business travelers
Preflight briefings
Brand Promotion
Airline Operations
Conflict Resolution
Company Policy Adherence
Schedule Management
Public speaking
Interpersonal communications
Hospitality service expertise
Aviation regulations
Verbal and written communication
Relationship Management
Safety and compliance
Emergency Response
Crew coordination
Food and beverage preparation
Infant AED and CPR
Chauffeuring
Interior decorating
Meeting planning
Travel administration
Errands
Advanced interpersonal skills
Project planning
Multi-line phone proficiency
Public relations background
Relationship/team building
Staff collaboration
Professional and mature
Commitment to quality and service
Travel coordination
Administrative support
Work History
Personal Assistant to the Owner, 11/2019 - Current Pennrose Management – Auburn, MA,
Maintained appropriate filing of personal and professional documentation.
Entrusted to handle confidential and sensitive situations in professional matter.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Promoted team productivity by keeping supplies organized and well-stocked.
Identified needs and coordinated plans for travel and out-of-town functions.
Organized client' homes prior to arrival home and performed house sitting duties.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Sourced and ordered office equipment and supplies.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Picked up and dropped off clients at airport.
Displayed absolute discretion at handling confidential information.
Essential Caregiver , 07/2018 - Current Omni Air International – Dallas, TX,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Determined specific needs and provided most appropriate level of services for patient well-being.
Worked to improve and enhance patient lives through effective and compassionate care.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Distributed and followed up on tenant renewal notices.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Marketed property to local businesses through collateral, emails and phone calls.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Escalated any major issues to property manager for immediate remediation.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Monitored advertising effectiveness by gathering information about market competition in local area.
Invited prospects to fill out application upon completion of property tour.
Scheduled various contractors to complete needed work on vacant and occupied units.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Flight Attendant, 03/1999 - 05/2018 Southwest Airlines – City, STATE,
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Answered passengers' questions and provided solutions to issues arising during flights.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
Education
High School Diploma: , Expected in - Watertown High School - Watertown, SD GPA:
No Degree: , Expected in - Black Hills State University - Spearfish, SD GPA:
: Flight Attendant For Major Airline, Expected in - Flight Attendant Training - Dallas, TX, GPA:
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