personal assistant to the owner resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Caring Flight Attendant well-versed in Customer Care and conflict resolution. Offering 20+ years background in the Customer Service industry. Accustomed to providing top of the line care, service and safety; including, but not limited to, flight crew organization, being prepared for any and all emergency situations, diffusing situations that arise in-flight, assistance with luggage, beverage and food preperation. CPR and First Aid trained.

Experienced non-medical Care Provider offering 2+ years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with elderly, with skill anticipating and proactively addressing client needs. Caring, organized and friendly with excellent interpersonal skills.

Detail-oriented Personal Assistant offering 1+ years of relevant experience. Gifted in event coordination, scheduling and correspondence. Highly personable with excellent communication skills.

  • Emergency care
  • Cleanliness and sanitation
  • Business travelers
  • Preflight briefings
  • Brand Promotion
  • Airline Operations
  • Conflict Resolution
  • Company Policy Adherence
  • Schedule Management
  • Public speaking
  • Interpersonal communications
  • Hospitality service expertise
  • Aviation regulations
  • Verbal and written communication
  • Relationship Management
  • Safety and compliance
  • Emergency Response
  • Crew coordination
  • Food and beverage preparation
  • Infant AED and CPR
  • Chauffeuring
  • Interior decorating
  • Meeting planning
  • Travel administration
  • Errands
  • Advanced interpersonal skills
  • Project planning
  • Multi-line phone proficiency
  • Public relations background
  • Relationship/team building
  • Staff collaboration
  • Professional and mature
  • Commitment to quality and service
  • Travel coordination
  • Administrative support
Watertown High School Watertown, SD Expected in High School Diploma : - GPA :
Black Hills State University Spearfish, SD Expected in No Degree : - GPA :
Flight Attendant Training Dallas, TX, Expected in : Flight Attendant For Major Airline - GPA :
Work History
Pennrose Management - Personal Assistant to the Owner
Auburn, MA, 11/2019 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Organized client' homes prior to arrival home and performed house sitting duties.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
  • Sourced and ordered office equipment and supplies.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Picked up and dropped off clients at airport.
  • Displayed absolute discretion at handling confidential information.
Omni Air International - Essential Caregiver
Dallas, TX, 07/2018 - Current
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Heartland Property Management - Leasing Agent
City, STATE, 01/2018 - 11/2019
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Escalated any major issues to property manager for immediate remediation.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Invited prospects to fill out application upon completion of property tour.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
Southwest Airlines - Flight Attendant
City, STATE, 03/1999 - 05/2018
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.

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Resume Overview

School Attended

  • Watertown High School
  • Black Hills State University
  • Flight Attendant Training

Job Titles Held:

  • Personal Assistant to the Owner
  • Essential Caregiver
  • Leasing Agent
  • Flight Attendant


  • High School Diploma
  • No Degree

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