Personal Assistant Secretary Sales Customer Serivce resume example

Fielded an average of [about 15] customer service calls per day. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Processed up to [6 huge boxes] of customer orders per day.Handled incoming and outgoing correspondence, including mail, email and voice mail.Screened telephone calls and inquiries and directed them as appropriate.Created presentations using Microsoft PowerPoint.Processed and tracked package claims.Loaded products weighing up to [50lbs] pounds onto car for delivery.Contacted customers prior to delivery to confirm and coordinate delivery times.