Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Dedicated and driven secretarial professional skilled in organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Skills
Preparing contracts
Letter writing
customer service expertise
Vendor relations skills
Database management
Prioritization and time management
Confidentiality understanding
Office staff leadership
Accounts receivable and payable
Filing experience
Event coordination
Advanced MS Office Suite knowledge
Legal documentation and reporting
Document retrieval
Scheduling and calendar management
Professional networking
Data entry documentation
Multi-line phone systems
Calendar management
Issue response and resolution
Experience
06/2010 to 07/2021
Personal Assistant /SecretaryLithia Motors – Aloha, OR,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Created agendas, meeting notes and other documents to enhance collaborative process.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Fostered productivity by coordinating itinerary and scheduling appointments.
10/2008 to 04/2019
Door Girl/Professional EntertainerDsv Road Transport – Independence, VA,
Attended rehearsals and collaborated with other cast members and directors to improve performance.
Practiced quality memorizing techniques and learned routines prior to performance deadlines.
Created performance routines and compiled proposals for prospective clients.
Promoted shows and performances through community interaction.
Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
Kept current on latest artistic methods by attending workshops, classes and one-on-one training sessions.
12/2006 to 09/2008
DMV Title ClerkPark County Clerk And Recorder – City, STATE,
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Collected purchase funds and verified confirmed lienholder payoff before processing title.
Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Posted and tracked titling transactions and completed month-end accounting reports.
Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
Expedited title and licensing work via new processes resulting in 65% reduction in customer time expended.
Increased number of titles processed per month by 42% and earned 73% increase in customer ratings per surveys received.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Examined legal documents and assured adherence to laws and court procedures.
Performed general office duties such as typing and proofreading correspondence, distributing and filing official forms and scheduling appointments.
Issued permits and licenses for marriages, fishing, hunting and dogs.
Stocked counters with forms, film and license supplies to maintain inventory levels.
02/2005 to 11/2006
Customer Service AgentMlh Services – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.
Maintained strong call control and quickly worked through scripts to address problems.
Returned all routine and general customer calls in good time.
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