LiveCareer-Resume

personal assistant secretary resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Responsible [Job Title] accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation.

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Skills
  • Developing presentations
  • Accounts receivable and payable
  • Filing experience
  • Requisition processing
  • Prioritization and time management
  • Inventory purchasing
  • Office staff leadership
  • Vendor relations skills
  • Meeting planning
  • Issue response and resolution
  • Excel spreadsheets
  • Scheduling and calendar management
  • CRM and office management software
  • PC proficient
  • Event coordination
  • Back office operations
  • Advanced MS Office Suite knowledge
  • Database entry
  • Recordkeeping and bookkeeping
  • Employee training and development
  • Sensitive material handling
Experience
Personal Assistant/Secretary, 03/2017 - Current
Horizon House Seattle, WA,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Drafted agendas, meeting notes, and other documents to enhance collaborative process.
  • Helped set administrative procedures to minimize errors and boost productivity.
  • Managed multiple calendars and contacts using computer software.
  • Scheduled travel reservations for staff, researching and booking hotel, flight, and ground transportation.
  • Set appointments for executives to support busy staff.
  • Planned corporate meetings and special events for employees.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Cultivated relationships with [Type] suppliers to drive beneficial business deals.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Front of House Guest/Manager, 01/2015 - 04/2017
Mi Cocina City, STATE,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Controlled and maintained labor costs through careful scheduling.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Managed all front of house certifications and re-certifications.
  • Coached and developed team members to support employee growth and development.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Developed and implemented corrective action plans based on guest comment cards.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
Front Desk Associate, 04/2012 - 08/2014
Embassy Suites City, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted, registered, and assigned guests to rooms according to individual requirements.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Drafted guest invoices and posted charges to individual accounts.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Facilitated successful front desk operations for high-volume hotel.
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Created and optimized employee schedules for shift coverage.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Education and Training
Bachelor of Science: Applied Psychology, Expected in 05/2023
-
Regent University - Virginia Beach, VA
GPA:
Status -

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Resume Overview

School Attended

  • Regent University

Job Titles Held:

  • Personal Assistant/Secretary
  • Front of House Guest/Manager
  • Front Desk Associate

Degrees

  • Bachelor of Science

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