personal assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Personal Correspondence
  • Administrative Support Specialist
  • Multitasking and Organization
  • Cash Management Experience
  • Coordination Skills
  • Appointment Scheduling
  • Transporting Clients
  • Administrative Support
  • Expense Management
  • Proper Phone Etiquette
  • Flexible Schedule
  • Calendar Management
  • Valid Driver's License
  • Running Errands
  • Grocery Shopping
  • Upselling and Cross-Selling
  • Transportation and Errands
  • Customer Service
  • Home Visits
  • Teamwork and Collaboration
  • Building Positive Rapport
  • Appointment Setting
  • Excellent Communication
  • Information Confidentiality
  • Problem-Solving
  • Self-Directed
  • Creative Thinking
  • Verbal and Written Communication
Personal Assistant, 01/2016 to Current
9Round FitnessWorcester, MA,
  • Assisted families in planning and preparing nutritious meals.
  • Monitored vital signs and medication under supervision of registered nurse.
  • Organized work projects around client's house.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Managed household inventory and maintenance schedules.
  • Administered medication and medical treatments, following physician orders.
  • Kept patient health and personal information private and confidential.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Identified health scenarios that required more skilled care or knowledge.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Accompanied clients to appointments and arranged transportation.
  • Transported clients to physician offices or on outings.
  • Trained family members to provide hygienic bedside care.
911 Dispatcher, 08/2012 to 06/2015
Ripley's Believe It Or Not!San Antonio, TX,
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
  • Mentored junior team members and managed employee relationships.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
Cashier, 01/2007 to 11/2012
Design Within Reach Inc.San Francisco, CA,
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assistant Manager, 03/2002 to 11/2007
Discount TobaccoCity, STATE,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education and Training
Associate of Science: , Expected in
Strayer University - Washington, DC

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Personal Assistant
  • 911 Dispatcher
  • Cashier
  • Assistant Manager


  • Associate of Science

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