(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

High-energy professional offering four years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service-oriented and responsive with expertise and adaptability to handle any need.

  • Department leadership
  • Safety precautions
  • Research and writing
  • Instructional methods
  • Staff development
  • Mentoring and coaching
  • Lesson planning
  • Team building
  • Documentation and reporting
  • Safe learning environment
  • Effective listening
  • Schedule creation and maintenance
  • Administrative skills
  • Microsoft Office
  • Recordkeeping
  • Proficient in any Computer Software
  • Call routing
  • Hospitality services
  • Office supplies ordering
  • Issue handling
  • Fluent in English and Spanish
  • Meeting arrangements
  • Listening skills
  • Front office management
  • Oral and writing communication
  • Customer assistance and interaction
  • Team collaboration
  • Effective planning
Education and Training
John A Ferguson Senior High Miami, FL Expected in 06/2017 High School Diploma : - GPA :
Celebrity School of Beauty Miami, FL Expected in : - GPA :
Caring Solutions - Personal Assistant
San Antonio, TX, 09/2018 - Current
  • CoHandled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Managed household inventory and maintenance schedules.
  • Created expense reports using Microsoft Excel spreadsheets.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Resolved guest complaints.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Organized personal and professional calendars.
  • Secured travel accommodations for Quality Salbs Jl Inc, and scheduled or booked appointments for upcoming events and meetings.
  • Devised and maintained office systems to efficiently deal with papers.
  • Accountable for all staff development, budgeting and supply ordering.
  • Checked and opened mail, including bills and invoices.
  • Typed documents, updated websites and compiled information for meetings.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Traveled with manager to take notes and dictation at meetings.
  • Conducted extensive online and phone research.
  • Traveled with Company’s President to take notes and dictation at meetings.
  • Treated hundreds clients with one-on-one customized plans.
  • Coordinated executive schedules for team of four to six Industry leaders.
  • Attended business meetings and took meeting minutes.
  • Managed incoming and outgoing correspondence, including mail, email and faxes.
  • Promoted to leadership position.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Coordinated and planned special projects at clients' homes.
  • Enforced safety procedures in accordance with facility policies and government regulations.
Fabick Cat - Office Assistant
Columbia, MO, 07/2017 - Current
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Received and screened high volume of internal and external communications.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Assisted with administrative tasks, including filing, answering phones.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Processed paperwork efficiently to support smooth office procedures.
  • Maintained business records by updating customer information.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Routed agreements, contracts and invoices through signature process.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Created and updated Invoice, Office, and Excelspreadsheets to document and report on data and stock.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
Csm Corporation - Front Desk Agent
Milwaukee, WI, 05/2017 - 10/2018

Managed customer complaints and rectified issues to complete satisfaction

  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Promoting Pro-positive work environment through effective communication, active engagement and hands-on assistance.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
Bright Horizons Family Solutons - Lead Teacher
Miami, FL, 08/2014 - 06/2017
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Applied proactive behavior management techniques for classroom discpline.
  • Supervised work of team of 4 employees and providing education and care for twelve + students.
  • Stayed calm and patient in all student interactions to support individual growth and development.
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
  • Filled in for Lead teacher over a course of four years, including handling all assignments, special projects, tests, administrative updates and grading.
  • Organized diverse activities to promote physical, mental and social growth of each child.
  • Taught students fundamental building blocks and advanced concepts.
  • Involved parents in student learning to increase family interaction and student support.
  • Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
  • Updated files for individual children and teachers for recordkeeping.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.

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Resume Overview

School Attended

  • John A Ferguson Senior High
  • Celebrity School of Beauty

Job Titles Held:

  • Personal Assistant
  • Office Assistant
  • Front Desk Agent
  • Lead Teacher


  • High School Diploma

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