Personal Assistant resume example

• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Received and screened high volume of internal and external communications.
• Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
• Created and maintained spreadsheets and developed administrative and logistical reports.
• Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
• Assisted with administrative tasks, including filing, answering phones.
• Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
• Processed paperwork efficiently to support smooth office procedures.
• Maintained business records by updating customer information.
• Wrote reports and correspondence from dictation and handwritten notes.
• Routed agreements, contracts and invoices through signature process.
• Automated office operations to manage client correspondence, record tracking and data communications.
• Monitored calendars and scheduled appointments based on availability and established load limits.
• Created and updated Invoice, Office, and Excelspreadsheets to document and report on data and stock.
• Tracked office stock and maintained inventory in neat and organized fashion.
• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed customer complaints and rectified issues to complete satisfaction

• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Promoting Pro-positive work environment through effective communication, active engagement and hands-on assistance.
• Drafted and maintained incident reports, daily activity logs and other documents requested by management.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Pleasantly answered phone calls and routed to proper guest or department.
• Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
• Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.

• Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
• Applied proactive behavior management techniques for classroom discpline.
• Supervised work of team of 4 employees and providing education and care for twelve + students.
• Stayed calm and patient in all student interactions to support individual growth and development.
• Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Helped learners of all abilities build learning and study skills to promote life-long educational goals.
• Filled in for Lead teacher over a course of four years, including handling all assignments, special projects, tests, administrative updates and grading.
• Organized diverse activities to promote physical, mental and social growth of each child.
• Taught students fundamental building blocks and advanced concepts.
• Involved parents in student learning to increase family interaction and student support.
• Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
• Updated files for individual children and teachers for recordkeeping.
• Encouraged teaching staff to continually improve strategies and maximize student learning.
• Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.