A client-focused caregiver, advocate, life skills instructor and dedicated worker seeking a new career path into the Special Educational Field. Experience providing services to individuals of all ages with disabilities. Expertise include: vocational, everyday life and communication skills.
Certified Direct Support Personnel for persons with disabilities
First aid/ CPR certified
Experience working in a clinical and classroom setting
Computer literate, 50 wpm
Experience with Microsoft Office programs (Word, Excel, PowerPoint)
Ability to work well with others as well as independently when needed
Experience with children and working with parents or guardians
13 years of customer service experience
Excellent observation skills
Ability to advocate for the consumer
Empathy and patience for the consumer and their families
Ability to record and document paperwork for the consumer, accordingly to their Individual Service Plan
Excellent interpersonal skills
Understand the importance of being discrete with confidential information, such as HIPAA
At SIU: Graduated with an overall GPA of 2.934 and was member of the National Student Speech Language Hearing Association. At Specialized Training for Adult Rehabilitation: Many new staff members were trained by me, on how to communicate effectively with the consumers and the supervisor. They were shown the way to properly document the consumers daily programs in the classroom and how to document each of their case notes everyday accordingly. Awarded a "Traveling Hats Off award" for being a dedicated staff member.
Department of Rehabilitation ServicesMurphysboro, IL.Personal Assistant05/2016 to Current
Working one-to-one with a consumer with disabilities
Assist with her daily routine to live an independent life
Advocate on her behalf when it come to Doctors, lawyers, insurance companies, etc.,
Schedule all Doctor's appointments and medical transportation
Having to redirect and engage the consumer in assisting me in her daily tasks
Making sure she has everything organized and planned out in a comprehensive manner
Attending Doctor visits and documenting health information.
Advocating healthy decisions when it comes to meal planning and daily hygiene.
Specialized Training for Adult RehabilationMurphysboro, IL.Day Programer DSP12/2014 to 06/2016
Advocate and mentor for consumers out in their communities and in a day training setting
Teacher of life skills, social skills and vocational skills
Drove mid-size buses on leisure outings, picking clients up and taking them home on a daily basis
Abiding HIPAA's rules and regulations
Worked directly with QIDP, management team and the consumers, to ensure positive communication and understanding
Assisting consumers with learning community safety, cooking, cleaning and good hygiene skills.
Followed the consumer's Individual Service Plan and Behavior plans accordingly
Appropriately documenting consumer's case notes for each day and their overall progress of goals at the Day Training Program.
Wal-martCarbondale, ILProduce Sales Associate05/2014 to Current
Operate under strict health and sanitation rules and regulations
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Helped train new produce associates
Operated pallet jacks for moving freight, utilized scanning software for inventory checks and for marking down produce
Operates with printers for labels and food scales for preparing packaged products.
Camp Little GiantCarbondale, IL.Volunteer06/2013 to 08/2013
Assisted children and adults with physical and developmental disabilities, chronic diseases, and other special needs.
Wal-martCarbondale, IL.Cashier07/2003 to 05/2014
Operated a cash register, receiving payments by cash, check, gift card, debit, credit card transactions and provided consumers with financial services.
Supervised others and provided on-the- job training.
Actively pursued personal learning and development opportunities by learning other positions within the company (e.g., customer service, moneygram services, layaway, and training cashiers, etc.,).
Bachelor of Science:Communication Disorders & and Sciences2013Southern Illinois University College, Carbondale, IL.Minored in Sociology
SociologyJohn A. Logan college, Carterville , IL
High School Diploma2003Goreville High School, Goreville , IL
Teacher of Life skills; proficient in Interpersonal communication and observational skills. Speaks intermediate Spanish and computer literate, roughly 50 wpm. A people person, working well with one-to-one and in small group settings. Can work well in a collaborative group as well as independently.