LiveCareer-Resume

personal assistant co producer resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I'm efficient, accurate and detail-oriented, able to take initiative and offering innate drive to succeed. Highly motivated to expand knowledge and skills. Eager to learn and explore new orbits. I'm very reliable, and resourceful as well. I’m great at time management and promptness, I'm also a good team player, willing and able to lead and be led.

Skills
  • Professional phone etiquette.
  • Appointment setting.
  • Social media management skills.
  • Excellent communication skills
  • Customer service-oriented.
  • Articulate and well-spoken.
  • Employee training and development.
  • Client service.
  • Professional demeanor.
  • Point of sale knowledge.
  • Relationship building.
  • Product and service sales.
  • Exceptional customer service.
  • Excellent people skills.
  • Film making and Video editing skills,
  • Responded to emails and other correspondence to facilitate
  • Communication and enhance business processes
  • IQ score of 125 (very superior intelligence) per IQtest.com.
  • Travel Arrangements.
  • Event Planning.
  • Multitasking and Organization.
  • Appointment Setting.
  • Transportation and Errands.
  • Brand Promotion.
  • Cash Management Experience.
Experience
Personal Assistant/Co Producer, 03/2019 - Current
PC Entertainment City, STATE,
  • Running errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Logistics manager.
  • Event center scouting.
  • Ticket sales and delivery.
  • Booking flights, hotel accommodations and ground transportation for smooth business travel.
  • Checking personal and professional activities to remind employer of priority tasks and deadlines.
  • Organizing personal and professional calendars with reminders for upcoming meetings and events.
Customer Service Representative and Back Office Agent, 10/2021 - 03/2022
VIRGINIA EMPLOYMENT COMMISSION/DELOITTE City, STATE,
  • Assisted claimants with locating their claims, and discovering impediments if any.
  • Answered incoming calls and emails, providing frontline claimant support or assistance with product and service transactions.
  • Escalated claimant concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic claimant concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry claimant during telephone interactions.
  • Promoted high claimant satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative/Dedicated Account Manager, 11/2019 - 08/2020
AT&T City, STATE,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers
  • Processed customer order, quote and return transactions and offered additional products and services
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
  • Generated new and repeat sales by offering timely product, service and technical information
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
  • Resolved complaints to satisfy customers and encourage future transactions
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Office Assistant/Office Manager, 04/2019 - 07/2019
Lan Manuel Print House City, STATE,
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Organized, stored and retrieved files to enhance daily operations and support customer needs
  • Managed multi-line telephone system and greeted claimants during office visits
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Monitored office inventory to maintain supply levels.
Sales Associate/Customer Service Representative, 01/2018 - 04/2019
Rebtel City, STATE,
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
Education and Training
Bachelor of Arts: Cinematography, Expected in 01/2017
-
Graig-philips College of Technology - Lagos, Nigeria.,
GPA:
Status -
High School Diploma: , Expected in 06/2013
-
Supreme Education Foundation - Lagos, Nigeria.,
GPA:
Status -

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Resume Overview

School Attended

  • Graig-philips College of Technology
  • Supreme Education Foundation

Job Titles Held:

  • Personal Assistant/Co Producer
  • Customer Service Representative and Back Office Agent
  • Customer Service Representative/Dedicated Account Manager
  • Office Assistant/Office Manager
  • Sales Associate/Customer Service Representative

Degrees

  • Bachelor of Arts
  • High School Diploma

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