personal assistant resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accurate, assertive and adaptable. Effective at multitasking in challenging situations. Committed to meeting critical deadlines. Ready to provide indispensable aid in completing Task to provide Result.
Skills
Proper phone etiquette
AS/400
Cash management experience
Coordination skills
Administrative support specialist
Self-starter
Critical thinker
Accurate and detailed
Excellent communication skills
Problem resolution
Fast learning
Problem resolving
Strong interpersonal skills
Dedicated team player
Report analysis
Database management
Experience
09/2019 to CurrentPersonal AssistantJuv Consulting | New York, NY,
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Devised and maintained office systems to efficiently deal with papers.
Secured travel accommodations for [Job title] and scheduled or booked appointments for upcoming events and meetings.
Managed household inventory and maintenance schedules.
Conducted extensive online and phone research.
Checked and opened mail, including bills and invoices.
Screened telephone calls and inquiries and directed as appropriate.
Devised and maintained office systems to efficiently deal with paper flow.
Checked mail, shopped for groceries and handled bill payments.
Managed incoming and outgoing correspondence, including mail, email and faxes.
Coordinated [Type] travel arrangements and accommodations on behalf of clients.
Organized work projects around client's house.
03/2017 to 11/2017Volunteer CoordinatorBurcham Hills | East Lansing, MI,
Solicited feedback from staff and volunteers to improve existing programs.
Matched volunteers with open positions based on individual strengths and knowledge.
Represented volunteers and advocated volunteer program at company-wide meetings.
Oversaw volunteer logistics, including schedule, inventory and transportation management.
Enhanced volunteer performance through incentivized goals.
Matched volunteers to appropriate opportunities by conducting skills-based assessments.
Followed up with staff and managers to assess volunteer needs and opportunities.
Selected, trained and mentored over [Number] volunteers.
Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
Leveraged staff feedback to promote volunteers into new or open permanent positions.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Maintained positive working relationship with fellow staff and management.
Maintained business records by updating customer information.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
Served as central point of contact for all outside vendors needing to gain access to building.
Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
Received and screened high volume of internal and external communications.
Dispersed incoming mail to correct recipients throughout office.
Automated office operations to manage client correspondence, record tracking and data communications.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
07/2005 to 08/2010HairstylistDynfly | Royal Oak, MI,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by [Number]%.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Provided makeup services to [Number] clients weekly.
Performed preliminary hair consultations on new clients to help decide on new style or color.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Requested customer feedback to determine improvements in business operations and processes.
Proficient in full range of services including color, cutting, chemical and styling.
Monitored, tracked and recorded client satisfaction to maintain [Number]% positive ratings.
Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Employed curling and straightening styling techniques for ethnic hair types.
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Trained [Number] stylists and assistant on layered cuts, clipper cuts and basic color application.
Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Taught makeup application to [Number] students per month.
Successfully booked appointments to allow sufficient time for all services requested.
Evaluated client's hair and physical features to determine style and cut plans.
Mentored new staff to enhance salon development and increase productivity.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with [Task].
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Provided makeup services to [Number] clients per month for weddings, proms and other special events.
Recommended hair styles to compliment clients' facial features and coloring.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Sanitized workstations and salon equipment to reduce risk of infection.
Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Developed new hair styling techniques to increase satisfaction and return customers by [Number]%.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Examined hair texture and condition to determine appropriate treatment.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Leveraged [Software] to conduct and record monthly salon product inventory.
Washed, colored, cut and styled hair for high volume of clients daily.
Spearheaded manual and computerized scheduling, bookkeeping and inventory management procedures.
Boosted sales by developing marketing promotions to strengthen outreach.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Ordered makeup materials and equipment from suppliers when inventory was running low.
Pre-booked future appointments to increase repeat business.
Colored, cut and installed extensions according to referenced photo and desired outcome.
Strengthened tracking of information by creating systems for organizing appointments, records and reports.
Pursued continuing education and training to stay up to date with new trends and techniques.
Offered complementary makeup consultations to individuals to promote key product lines.
Supervised work performance to motivate and support staff.
Applied makeup to clientele to cover imperfections and create new looks.
Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
Introduced state-of-the-art techniques to color and treat hair.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Education and Training
Expected in 06/2002 to to Master of Arts | LawKiev Institute of Tourism, Economics And Law, Kyiv , GPA:
Expected in 01/2007 to to Master of Arts | Criminal JusticeJohn Jay College of Criminal Justice of The City University of New York, New York, NYGPA:
Expected in 01/2010 to to Master of Arts | LawCardozo School of Law, New York, NYGPA:
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Resume Overview
School Attended
Kiev Institute of Tourism, Economics And Law
John Jay College of Criminal Justice of The City University of New York