, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivated Customer Service Professional with over 20 years of international experience in face-to-face service as well as in telecommuting roles.
Dedicated, focused and detail-oriented with the ability to multitask while always remaining calm and friendly. Excellent team player and very effective working independently.
08/2014 to 08/2020 Personal Assistant Skillz – San Francisco, CA,
- Organized clients' homes & storage units. Performed house sitting duties. Supported relocation to new residence.
- Supervised 20+ household staff, contractors and vendors.
- Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
- Project management: Designed and elaborated backyard outdoor multi sports court.
- Event management: Birthday parties, Holiday parties, etc
- Organized and attended meetings, including compiling all related documents and reports. Took notes and dictation at meetings.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing correspondence, including mail, emails and faxes.
- Screened personal and business calls and directed to appropriate party.
- Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
05/2006 to 08/2014 Flight Purser Bank Of America Corporation – Leawood, KS,
- Performed single cabin attendant flights with up to 50 passengers.
- Inspected interior of aircraft prior to, during and post flights to make sure emergency equipment was in place and implemented comprehensive checklists to reduce possible safety issues.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights or calm fears. Always retained positive energy and enthusiasm in fast-paced environment.
- Delivered exceptional service by effectively listening and answering questions.
- Drove customers satisfaction by providing solutions to issues arising before and during flights promptly, using critical thinking to break down problems, evaluate solutions and make decisions.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
04/2004 to 12/2005 Flight Attendant Blue Wings AG – City, STATE,
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Annually re-certified in First aid and fire fighting procedures
01/2001 to 01/2004 Hotel Management Trainee/Apprentice Sheraton Hotel & Resorts – City, STATE,
- Greeted and assisted guests by gathering information pertaining to reservations or requests. Maintained up-to-date information for each hotel room and guests using Fidelio software, MS software incl Excel, POS
- Answered 50+ telephone calls and emails daily to assist customers in making reservations or responding to general service inquiries.
- Assisted 100+ customers daily by welcoming guests to facility, addressing complaints and finding solutions to problems.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Offered appropriate reservation options based on expected attendees when coordinating events, such as weddings, airline layovers, group bookings or other special events, in cooperation with other departments.
- Provided high level of customer service to each person by engaging with customer and using active listening and effective interpersonal skills.
- Prepared bills for customers, electronically and manually. Handled billing information over the phone, cash payments, virtual payments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and filing documents.
- Adaptability
- Organization
- Time management
- Creative problem solving
- Critical thinking
|
- Attentiveness
- Patience
- Effective communication
- Dependability
- Honesty and Integrity
|
Expected in 2004 Associate of Arts: Hospitality Management
Albrecht-Dürer Berufskolleg - Düsseldorf, Germany,
GPA:
Expected in 2001 High School Diploma:
Leibniz-Gymnasium - Gelsenkirchen, Germany,
GPA:
- Higher Education Entrance Certificate
- Majored in German and English
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos