Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated Customer Service Professional with over 20 years of international experience in face-to-face service as well as in telecommuting roles.
Dedicated, focused and detail-oriented with the ability to multitask while always remaining calm and friendly. Excellent team player and very effective working independently.

Work History
08/2014 to 08/2020
Personal Assistant Skillz San Francisco, CA,
  • Organized clients' homes & storage units. Performed house sitting duties. Supported relocation to new residence.
  • Supervised 20+ household staff, contractors and vendors.
  • Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
  • Project management: Designed and elaborated backyard outdoor multi sports court.
  • Event management: Birthday parties, Holiday parties, etc
  • Organized and attended meetings, including compiling all related documents and reports. Took notes and dictation at meetings.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Filed paperwork and organized computer-based information.
  • Handled incoming and outgoing correspondence, including mail, emails and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
05/2006 to 08/2014
Flight Purser Bank Of America Corporation Leawood, KS,
  • Performed single cabin attendant flights with up to 50 passengers.
  • Inspected interior of aircraft prior to, during and post flights to make sure emergency equipment was in place and implemented comprehensive checklists to reduce possible safety issues.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights or calm fears. Always retained positive energy and enthusiasm in fast-paced environment.
  • Delivered exceptional service by effectively listening and answering questions.
  • Drove customers satisfaction by providing solutions to issues arising before and during flights promptly, using critical thinking to break down problems, evaluate solutions and make decisions.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
04/2004 to 12/2005
Flight Attendant Blue Wings AG City, STATE,
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Annually re-certified in First aid and fire fighting procedures
01/2001 to 01/2004
Hotel Management Trainee/Apprentice Sheraton Hotel & Resorts City, STATE,
  • Greeted and assisted guests by gathering information pertaining to reservations or requests. Maintained up-to-date information for each hotel room and guests using Fidelio software, MS software incl Excel, POS
  • Answered 50+ telephone calls and emails daily to assist customers in making reservations or responding to general service inquiries.
  • Assisted 100+ customers daily by welcoming guests to facility, addressing complaints and finding solutions to problems.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Offered appropriate reservation options based on expected attendees when coordinating events, such as weddings, airline layovers, group bookings or other special events, in cooperation with other departments.
  • Provided high level of customer service to each person by engaging with customer and using active listening and effective interpersonal skills.
  • Prepared bills for customers, electronically and manually. Handled billing information over the phone, cash payments, virtual payments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and filing documents.
  • Adaptability
  • Organization
  • Time management
  • Creative problem solving
  • Critical thinking
  • Attentiveness
  • Patience
  • Effective communication
  • Dependability
  • Honesty and Integrity
Expected in 2004
Associate of Arts: Hospitality Management
Albrecht-Dürer Berufskolleg - Düsseldorf, Germany,
  • Majored in English
Expected in 2001
High School Diploma:
Leibniz-Gymnasium - Gelsenkirchen, Germany,
  • Higher Education Entrance Certificate
  • Majored in German and English

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School Attended

  • Albrecht-Dürer Berufskolleg
  • Leibniz-Gymnasium

Job Titles Held:

  • Personal Assistant
  • Flight Purser
  • Flight Attendant
  • Hotel Management Trainee/Apprentice


  • Associate of Arts
  • High School Diploma

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