Motivated Customer Service Professional with over 20 years of international experience in face-to-face service as well as in telecommuting roles.
Dedicated, focused and detail-oriented with the ability to multitask while always remaining calm and friendly. Excellent team player and very effective working independently.
Work History
08/2014 to 08/2020
Personal AssistantSkillz – San Francisco, CA,
Organized clients' homes & storage units. Performed house sitting duties. Supported relocation to new residence.
Supervised 20+ household staff, contractors and vendors.
Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
Project management: Designed and elaborated backyard outdoor multi sports court.
Organized and attended meetings, including compiling all related documents and reports. Took notes and dictation at meetings.
Entrusted to handle confidential and sensitive situations in professional matter.
Filed paperwork and organized computer-based information.
Handled incoming and outgoing correspondence, including mail, emails and faxes.
Screened personal and business calls and directed to appropriate party.
Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
05/2006 to 08/2014
Flight PurserBank Of America Corporation – Leawood, KS,
Performed single cabin attendant flights with up to 50 passengers.
Inspected interior of aircraft prior to, during and post flights to make sure emergency equipment was in place and implemented comprehensive checklists to reduce possible safety issues.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights or calm fears. Always retained positive energy and enthusiasm in fast-paced environment.
Delivered exceptional service by effectively listening and answering questions.
Drove customers satisfaction by providing solutions to issues arising before and during flights promptly, using critical thinking to break down problems, evaluate solutions and make decisions.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
04/2004 to 12/2005
Flight AttendantBlue Wings AG – City, STATE,
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Answered passengers' questions and provided solutions to issues arising during flights.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Annually re-certified in First aid and fire fighting procedures
01/2001 to 01/2004
Hotel Management Trainee/ApprenticeSheraton Hotel & Resorts – City, STATE,
Greeted and assisted guests by gathering information pertaining to reservations or requests. Maintained up-to-date information for each hotel room and guests using Fidelio software, MS software incl Excel, POS
Answered 50+ telephone calls and emails daily to assist customers in making reservations or responding to general service inquiries.
Assisted 100+ customers daily by welcoming guests to facility, addressing complaints and finding solutions to problems.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Offered appropriate reservation options based on expected attendees when coordinating events, such as weddings, airline layovers, group bookings or other special events, in cooperation with other departments.
Provided high level of customer service to each person by engaging with customer and using active listening and effective interpersonal skills.
Prepared bills for customers, electronically and manually. Handled billing information over the phone, cash payments, virtual payments.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and filing documents.
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