Personal Assistant resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Qualified Customer Service Representative with 14 years in fast-paced customer service and call center environments. Personable and professional under pressure.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • MS Windows proficient
  • Quick Learner
  • Medical Terminology knowledge
  • Microsoft Outlook, Word, Excel
  • Multi- line phone talent
  • Types 40WPM

  • Adaptive team player
  • Customer service expert
  • Invoice processing
  • Courteous demeanor
  • Seasoned in conflict resolution

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Work Experience
Personal Assistant, 06/2011 to 06/2014
Skillz Inc.Anywhere, Las Vegas,
  • Filed paperwork and organized computer based information Maintained appropriate filing of personal and professional documentation Managed and reviewed filing and office systems Sourced and ordered office equipment and supplies Coordinated and planned vacations for the family Executed basic banking and bookkeeping task Prepared correspondence Scheduled appointments Screened personal and business calls Oversaw daily activities' of clients household while they were traveling Provide transportation and errand assistance for the client.
CRM Delivery Cust Svc Rep/Team Lead, 09/2004 to 10/2009
Applied MindsBurbank, CA,
  • Investigated and resolved customers inquiries and complaints in a timely and empathetic manner Managed a wide variety of customer service and administrative task to resolve customers issues quickly and efficiently Routinely answered customer questions regarding merchandise and pricing Scanned documentation and entered into the database Produced monthly reports using advanced Excel spreadsheet functions Handle all incoming and outgoing mail, periodically distributing consumer product information upon customer's request Process UPS ground labels for shipping Assumed ownership over team productivity and managed workflow to meet or exceed quality service levels Maintained up-to-date knowledge of product and service changes.
Front Office Administrator, 02/2002 to 01/2004
Leaffilter North, LlcValley Cottage, NY,
  • Greeted patients and visitors in a prompt, courteous and helpful manner and responded to routine requests for information Checked patients in and out, gathered, verified and updated insurance data in computer system Answered phones promptly and in a courteous, helpful manner; identifying self, taking and distributing messages, and providing information as able Filed and retrieved charts, physicians reports, and correspondences while maintaining patient confidentiality Provided secretarial support, such as faxing correspondences, sorting mail, and making copies Maintained appointment schedule, followed office scheduling policies and prepared charts Kept staff abreast of patient arrivals and monitored waiting room to ensure that patients were processed as efficiently as possible Maintained knowledge of laws and regulations pertaining to medical records, confidentiality, and practices restricted to licensed health care professionals.
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.Expertly filed patients' charts and processed billing and payments.Managed invoices and transaction receipts. Accurately collected and recorded patient medical and dental histories.Recommended products and devices for patients’ home care.Recommended products and devices for patients’ home care.Recommended products and devices for patients’ home care.
Customer Service Representative, 04/2000 to 10/2001
AirTran AirwaysCity, STATE,
  • Resolved Customer complaints and insured accurate processing of canceled reservations Coordinated and arranged travel accommodations for customers with questions concerning flight information Documented all records properly to denote all actions taken while providing excellent customer service Communicated customers request and complaints to management Identified problems, diagnosed causes and determined corrective action Provided accurate information of schedule changes, fare quotes, flight changes, and compensation for airline passengers in distress.
Educational Background
Associate of Applied Science: Health Information Technology, Expected in 2013
Southern Crescent Technical College - Griffin, GA

Health Information Technology

3.7 GPA

Coursework in Medical Terminology, Healthcare Management, Healthcare Statistics, Coding and Classification CPT/HCPCS, ICD-9


administrative, banking, basic, bookkeeping, charts, communication skills, client, clients, excellent customer service, customer service, database, documentation, faxing, Filing, insurance, Medical Terminology, Excel, mail, office, Microsoft Outlook, MS Windows, Word, ,Powerpoint office equipment, policies, pricing, quality, Quick Learner, scheduling, secretarial, shipping, spreadsheet, phones, phone, transportation, 40WPM, Lotus Notes, critical thinking

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Resume Overview

School Attended

  • Southern Crescent Technical College

Job Titles Held:

  • Personal Assistant
  • CRM Delivery Cust Svc Rep/Team Lead
  • Front Office Administrator
  • Customer Service Representative


  • Associate of Applied Science

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