Personal Assistant Resume Example C.I. Palmer Inc

PERSONAL ASSISTANT

Career Overview

Qualified Customer Service Representative with 14 years in fast-paced customer service and call center environments. Personable and professional under pressure.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

MS Windows proficient
Quick Learner
Medical Terminology knowledge
Microsoft Outlook, Word, Excel
Multi- line phone talent
Types 40WPM

Adaptive team player
Customer service expert
Invoice processing
Courteous demeanor
Seasoned in conflict resolution

Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Work Experience

Personal AssistantJul 2011 to Jul 2014
C.I. Palmer Inc － Powder Springs, GA

Filed paperwork and organized computer based information Maintained appropriate filing of personal and professional documentation Managed and reviewed filing and office systems Sourced and ordered office equipment and supplies Coordinated and planned vacations for the family Executed basic banking and bookkeeping task Prepared correspondence Scheduled appointments Screened personal and business calls Oversaw daily activities' of clients household while they were traveling Provide transportation and errand assistance for the client.

CRM Delivery Cust Svc Rep/Team LeadOct 2004 to Nov 2009
IBM － Atlanta, GA

Investigated and resolved customers inquiries and complaints in a timely and empathetic manner Managed a wide variety of customer service and administrative task to resolve customers issues quickly and efficiently Routinely answered customer questions regarding merchandise and pricing Scanned documentation and entered into the database Produced monthly reports using advanced Excel spreadsheet functions Handle all incoming and outgoing mail, periodically distributing consumer product information upon customer's request Process UPS ground labels for shipping Assumed ownership over team productivity and managed workflow to meet or exceed quality service levels Maintained up-to-date knowledge of product and service changes.

Front Office AdministratorMar 2002 to Feb 2004
Jackson's Dental Center － Atlanta, GA

Greeted patients and visitors in a prompt, courteous and helpful manner and responded to routine requests for information Checked patients in and out, gathered, verified and updated insurance data in computer system Answered phones promptly and in a courteous, helpful manner; identifying self, taking and distributing messages, and providing information as able Filed and retrieved charts, physicians reports, and correspondences while maintaining patient confidentiality Provided secretarial support, such as faxing correspondences, sorting mail, and making copies Maintained appointment schedule, followed office scheduling policies and prepared charts Kept staff abreast of patient arrivals and monitored waiting room to ensure that patients were processed as efficiently as possible Maintained knowledge of laws and regulations pertaining to medical records, confidentiality, and practices restricted to licensed health care professionals.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.Expertly filed patients' charts and processed billing and payments.Managed invoices and transaction receipts. Accurately collected and recorded patient medical and dental histories.Recommended products and devices for patients' home care.Recommended products and devices for patients' home care.Recommended products and devices for patients' home care.

Customer Service RepresentativeMay 2000 to Nov 2001
AirTran Airways － College Park, GA

Resolved Customer complaints and insured accurate processing of canceled reservations Coordinated and arranged travel accommodations for customers with questions concerning flight information Documented all records properly to denote all actions taken while providing excellent customer service Communicated customers request and complaints to management Identified problems, diagnosed causes and determined corrective action Provided accurate information of schedule changes, fare quotes, flight changes, and compensation for airline passengers in distress.

Educational Background

Associate of Applied Science, Health Information Technology2013Southern Crescent Technical College － Griffin, GA

Health Information Technology

3.7 GPA

Coursework in Medical Terminology, Healthcare Management, Healthcare Statistics, Coding and Classification CPT/HCPCS, ICD-9

Skills

administrative, banking, basic, bookkeeping, charts, communication skills, client, clients, excellent customer service, customer service, database, documentation, faxing, Filing, insurance, Medical Terminology, Excel, mail, office, Microsoft Outlook, MS Windows, Word, ,Powerpoint office equipment, policies, pricing, quality, Quick Learner, scheduling, secretarial, shipping, spreadsheet, phones, phone, transportation, 40WPM, Lotus Notes, critical thinking

Resume Overview

Companies Worked For:

C.I. Palmer Inc
IBM
Jackson's Dental Center
AirTran Airways

School Attended

Southern Crescent Technical College

Job Titles Held:

Personal Assistant
CRM Delivery Cust Svc Rep/Team Lead
Front Office Administrator
Customer Service Representative

Degrees

Associate of Applied Science , Health Information Technology 2013

Personal Assistant Resume Example

Resume Score: 100%

Resume Overview

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