Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To have the opportunity to Satisfy my Customers as well as the company with my Experience and Knowledge in the field I'm working in. I'd like to seek more training within the company as well as to obtain any knowledge to help to Gain for a better Work Performance.
Skills
Proper phone etiquette
Spreadsheet management
Client satisfaction
Cash management experience
Dedicated team player
Fluent in [Language]
Training staff
Personal training
Fast learning
Customer friendly
Self-starter
Animal lover
Problem resolving
Personal security
Stock maintenance
Conference planning
Strong interpersonal skills
Experience
04/2001 to Current
Personal AssistantSkillz – Las Vegas, NV,
Organized and prepared residential properties prior to high net worth clients' arrival.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Handled all aspects of vehicle maintenance.
Screened telephone calls and inquiries and directed as appropriate.
Traveled with [Job title] to take notes and dictation at meetings.
Prepared newly purchased homes for clients prior to arrival.
Organized work projects around client's house.
Prioritized timeline-driven items to complete projects promptly and within budget.
Researched and collected options for best pricing on hotels, flights and home furnishings.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Researched topics of interest and culled gathered information to produce concise reports.
Attended business meetings and took meeting minutes.
Created expense reports using Microsoft Excel spreadsheets.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Created presentations using Microsoft PowerPoint.
Managed incoming and outgoing correspondence, including mail, email and faxes.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Cared for family dogs, including feeding and walking [Number] animals several times per day.
Checked and opened mail, including bills and invoices.
Processed and tracked medical insurance claims.
Provided care to client pets, including feeding, walking and grooming.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Created repeat business by developing long-term relationships with regular customers to increase client base by [Number]%.
Coordinated [Type] travel arrangements and accommodations on behalf of clients.
Planned and coordinated travel arrangements and logistics for out-of-town functions.
Restocked office and break room supplies to maximize team productivity.
Assisted [Job title] with allocating small expenses to prepare and assess budgetary needs.
Checked mail, shopped for groceries and handled bill payments.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Traveled with manager to take notes and dictation at meetings.
Managed household inventory and maintenance schedules.
Prepared homes for clients prior to arrival from business trips and vacations.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Conducted extensive online and phone research.
Leveraged personal and professional networks to secure new clients.
Typed documents, updated websites and compiled information for meetings.
03/2006 to 03/2016
Massage TherapistGrand Pacific Palisades Resort – Tahoe Vista, CA,
Discussed body treatment needs and expectations with clients to maintain [Number]% customer satisfaction.
Collected detailed client information to create over [Number] individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Worked with [Number] clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Increased sales [Number]% in [Number] months by providing exceptional service and maintaining positive and energetic attitude.
Handled $[Amount] in cash and credit card payments daily with [Number]% accuracy.
Used [Technique] and [Skill] to sell $[Amount] in spa retail items and gift cards in [Number]-month period.
Double-checked inventories and stocking for [Number] treatment and sale areas.
Devised informational marketing ads and pamphlets to bring in [Number] additional clients.
Assisted with basic bookkeeping needs such as filing and maintaining over [Number] clients' records.
Handled all delegated tasks, including [Task] and [Task].
Improved operations by working with team members and customers to find workable solutions.
Maintained updated [Type] knowledge through [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Delivered [Product or Service] to customer locations.
Achieved cost-savings by developing functional solutions to [Type] problems.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Leveraged [Software] to input and compile data gathered from various sources.
Answered [Number] calls per [Timeframe] to answer customer questions.
Collaborated with others to discuss new [Type] opportunities.
03/2003 to 11/2011
Sales AssociateThings Remembered, Inc. – San Antonio, TX,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through [System] and coordinated product deliveries.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Won store sales competition for [Task], resulting in [Result].
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Mixed and matched paints according to customer specifications.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education and Training
Expected in
: Massage Therapy Maric College - Los Angeles - Los Angeles, CA GPA:
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