I am looking for a position where I can grow, contribute my skills, knowledge, and experience. I have excellent people skills, and am very good in relationship building, with an aptitude for problem solving. I am hard working, determined, motivated, adaptive, fast learning, team player and task oriented person. I will add value to any organization.
100 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Social media knowledge
Multi-line phone proficiency
Filing and data archiving
Multi-line phone talent
Strong client relations
Exceptional communication skills
Creative problem solver
Trusted key holder
Professional and mature
Works well under pressure
Opening and closing procedures
Able to persuade others effectively
Personal Assistant, 10/2012 to 06/2014 Volunteers Of America – New Hope, MN
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Publicized community services to maintain positive public relations with community members.
Answered an average of fifty plus calls per day by addressing customer inquiries, solving problems and providing client information.
Politely assisted clients in person and via telephone
Nanny, 03/2013 to 05/2013 Makenzie Grover – Brooklyn Center, MN
Provided in-home daycare and housekeeping service Part-time.
Exceptional childcare service.
Maintain a clean and appealing environment that was safe for the child.
Maintained a trustworthy relationship with the family.
Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Engaged with children individually to meet their emotional and physical needs.
Sparked imagination by helping children discover new things each day.
Offered parents detailed daily reports that outlined their child's day.
Dressed children and changed diapers.
Administered medication and minor first aid to sick and injured students.
Promoted good behavior by using the positive reinforcement method.
Hostess/To-Go Server, 02/2011 to 11/2011 Applebee's – Brooklyn Center, MN
Answered telephone calls and responded to inquiries.
Assisted diners with obtaining food from buffet/serving table as needed.
Cleaned and organized eating, service, and kitchen areas
Responsible for the design and preparation of all menu items for private home/office setting.
Greeted each customer with friendly eye contact
Filled beverage and ice dispensers
Executed daily production lists and goals
Placed clean dishes, utensils, and cooking equipment in storage areas
Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
Rectified guest complaints quickly and efficiently.
Provided excellent customer service
Hostess/Expo, 06/2010 to 01/2011 Don Pablo's – Maple Grove, MN
Provided exceptional face to face customer service Built long-term loyal customer relationships.
Focused on Customer retention Excellent phone communication Scheduled reservations and provided full support for the waiters Maintained tables and seating arrangements.
Utilized complete knowledge of menu to provide information to customers.
Presented menus to patrons and answered questions about menu items, making recommendations upon request
Provided excellent customer service
Monitored food preparation and serving techniques to ensure that proper procedures were followed
Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
Cleared and re-set tables at conclusion of each guest meal
Cleaned work areas, equipment, utensils, dishes, and silverware
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Weighed and measured ingredients
Prepared food items
Prepared daily food items, and cooked simple foods and beverages
Sales Associate, 01/2009 to 06/2009 Journey's – Maple Grove, MN
Answered customer telephone calls promptly and in an appropriate manner.
Operated a cash register for cash, check and credit card transactions with 90% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Helped customers with questions, problems and complaints in person and via telephone.
Organized racks and shelves to maintain the visual appeal of the store.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
High School Diploma: 1 2010 Flint Genesee Job Corps Penn Foster High School - Flint, MI.
Member of Yearbook Club
Member of Drama Club
Member of Diversity Club
Member of The Debate Team
High School Diploma: 2010 Penn Foster - Scranton, PA
Coursework in Basic Communication and Employability Skills
Coursework in Materials and Tools Used in the Trade
Construction Trades Technology Certificate
PSEO : Culinary, 2009 Hennepin Technical College - Brooklyn Park, MN