Detail-oriented Personal Administrative Assistant offering 5 years of relevant experience. Gifted in customer service, scheduling and correspondence. Highly personable with excellent communication skills. Strong experience working in a team based environment, with exceptional interpersonal skills. Current education in a Bachelor of Biomedical Science has been effective in providing relevant medical knowledge needed to gain a position in medical administration.
Skills
Meticulous attention to detail
Strong Organisational Skills
Advanced MS Office Suite
Employee hiring and retention
Invoice Processing
Staff Collaboration and teamwork
Operations support
Microsoft Office proficiency
Schedule Management
Problem solver
Personal training and coaching
Work History
Personal Assistant , 08/2019 to Current Juv Consulting – New York, NY,
Handled incoming mail, bills and invoices and completed appropriate actions.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Identified needs and coordinated plans for travel and out-of-town functions.
Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Entrusted to handle confidential and sensitive situations in professional matter.
Promoted team productivity by keeping supplies organized and well-stocked.
Transported children to and from school, activities and appointments.
Maintained appropriate filing of personal and professional documentation.
Maintained entire family's schedule and organized events.
Managed and reviewed filing and office systems.
Created and managed office systems to efficiently deal with documentation.
Picked up and dropped off clients at airport.
Sourced and ordered office equipment and supplies.
Screened personal and business calls and directed to appropriate party.
Customer Service Administrative Assistant, 02/2018 to 08/2019 Greif Brothers – Tama, IA,
Provided primary customer support to internal and external customers in fast-paced environment.
Transferred and directed phone calls, guests and mail to correct staff members.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assisted coworkers and staff members with special tasks on daily basis.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Communicated with management when customer issues escalated and worked to find resolutions.
Processed orders, credits and tracked returns.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Retail Store Manager, 02/2017 to 02/2018 Fedex Cross Border – Hawthorne, CA,
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Addressed and resolved strategy issues to support sales management and guide business direction.
Designed improvement plans.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Kept orderly and accurate accounting records by monitoring sales documentation.
Submitted orders for new inventory.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Telstra Sales Representative , 01/2016 to 09/2017 Telstra – City, STATE,
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Built strong rapport with clients by understanding needs and clearly explaining products.
Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Communicated with customers to understand needs and recommend appropriate solutions.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Educated senior staff on product usage and maintenance.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Helped resolve client problems quickly with superior customer service.
Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
Completed customer contracts and warranties as part of administrative aspects of sales.
Efficiently solved complex problems that impacted management.
Built business by hosting and attending events, launching special promotions and reaching out to local experts.
Education
Bachelor of Science: Bachelor of Biomedical Science , Expected in 06/2022 Queensland University Of Technology - QLD, GPA:
Current GPA- 6.0
Majoring in Anatomical Science
Completed Subjects to develop professional skills such as networking, patient care and knowledge in medical field
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