personal assistant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Detail-oriented Personal Administrative Assistant offering 5 years of relevant experience. Gifted in customer service, scheduling and correspondence. Highly personable with excellent communication skills. Strong experience working in a team based environment, with exceptional interpersonal skills. Current education in a Bachelor of Biomedical Science has been effective in providing relevant medical knowledge needed to gain a position in medical administration.

  • Meticulous attention to detail
  • Strong Organisational Skills
  • Advanced MS Office Suite
  • Employee hiring and retention
  • Invoice Processing
  • Staff Collaboration and teamwork
  • Operations support
  • Microsoft Office proficiency
  • Schedule Management
  • Problem solver
  • Personal training and coaching
Work History
08/2019 to Current
Personal Assistant Juv Consulting New York, NY,
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Transported children to and from school, activities and appointments.
  • Maintained appropriate filing of personal and professional documentation.
  • Maintained entire family's schedule and organized events.
  • Managed and reviewed filing and office systems.
  • Created and managed office systems to efficiently deal with documentation.
  • Picked up and dropped off clients at airport.
  • Sourced and ordered office equipment and supplies.
  • Screened personal and business calls and directed to appropriate party.
02/2018 to 08/2019
Customer Service Administrative Assistant Greif Brothers Tama, IA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Processed orders, credits and tracked returns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
02/2017 to 02/2018
Retail Store Manager Fedex Cross Border Hawthorne, CA,
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Designed improvement plans.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Submitted orders for new inventory.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
01/2016 to 09/2017
Telstra Sales Representative Telstra City, STATE,
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Educated senior staff on product usage and maintenance.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Helped resolve client problems quickly with superior customer service.
  • Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Efficiently solved complex problems that impacted management.
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts.
Expected in 06/2022 to to
Bachelor of Science: Bachelor of Biomedical Science
Queensland University Of Technology - QLD,
  • Current GPA- 6.0
  • Majoring in Anatomical Science
  • Completed Subjects to develop professional skills such as networking, patient care and knowledge in medical field
  • Wishing to study medicine as post graduate degree

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Resume Overview

School Attended

  • Queensland University Of Technology

Job Titles Held:

  • Personal Assistant
  • Customer Service Administrative Assistant
  • Retail Store Manager
  • Telstra Sales Representative


  • Bachelor of Science

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