Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Client satisfaction
  • Administrative support specialist
  • Proper phone etiquette
  • Cash management experience
  • Guest relations
  • Problem resolving
  • Fast learning
  • Accurate and detailed
  • Critical thinker
  • Employee training and development
  • Advanced computer skills
  • Resourceful
  • Customer friendly
  • Training staff
  • Dedicated team player
  • Animal lover
  • Perform well in high-demand, fast-paced environments
  • Self-starter
  • Personal security
  • Excellent communication skills
  • Understands grammar
  • Clean driving record
  • Strong interpersonal skills
  • Report writing
02/2021 to Current Personal Assistant Youth Consultation Services | Hackensack, NJ,
  • Screened telephone calls and inquiries and directed as appropriate.
  • Organized work projects around client's house.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Researched and collected options for best pricing on hotels, flights and home furnishings.
  • Cared for family dogs, including feeding and walking animals several times per day.
  • Prepared homes for clientsA prior to arrival from business trips and vacations.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Managed household inventory and maintenance schedules.
07/2020 to 12/2020 Peer Support Specialist Adult And Child | Columbus, IN,
  • Maintained strict data confidentiality and privacy on all information related to individuals.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Developed strategies to promote team building and collaboration.
  • Fostered relationships with patients that encouraged self-awareness and emotional expression.
  • Created and maintained clean, healthy and safe living and working environments.
  • Reported unusual activities in patient environments or conditions.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Empowered clients to tackle challenging situations with better and more diverse coping skills.
  • Adhered to federal and state documentation mandates regarding records and file management.
  • Executed tests and interviews to gain additional insight into client needs.
  • Maintained confidentiality through stringent handling of charts and data.
11/2019 to 06/2020 Direct Care Worker Camp Recovery | Lemont, IL,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ambulated individuals around home, public and medical locations.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Liaised with supervisor to review cases and improve care.
  • Cultivated relationships with residents to support happiness and emotional well-being.
09/2016 to 10/2019 Manager of Operations Exl | Augusta, GA,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Education and Training
Expected in 09/2006 GED | Louisiana Technical College , Many, LA GPA:
Expected in 03/2020 Certificate of Completion | First Aid/CPR/AED Big Lakes Developmental Center, Manhattan, KS GPA:
Expected in 10/2020 Certificate of Completion | Influencing People University of Michigan Online, Riverside, CA GPA:
Expected in 12/2020 Certificate | Peer Support And Recovery Specialist RI International, Riverside, CA GPA:

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School Attended

  • Louisiana Technical College
  • Big Lakes Developmental Center
  • University of Michigan Online
  • RI International

Job Titles Held:

  • Personal Assistant
  • Peer Support Specialist
  • Direct Care Worker
  • Manager of Operations


  • GED
  • Certificate of Completion
  • Certificate of Completion
  • Certificate

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