personal and professional development technician resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Well-organized in coordinating project tasks and individual assignments for high-performance personal and professional development marketing. Knowledgeable about marketing approaches and strategies for supporting team efforts and achieving marketing goals. Resourceful and hardworking with strong attention to detail and systematic approach.
Skills
Goal attainment plans
Paperwork and reporting
Program coordination
Verbal and Written Communication
Summary Writing
Legal Correspondence
Filing System Organization
Critical Thinking
Database Searching
Social Media Marketing
Trends Research
Microsoft Office
Calendar Management
Publication Review
Office Administration
Attention to Detail
Customer Service
Experience
12/2021 to CurrentPersonal and Professional Development TechnicianDesert Diamond Casino | Glendale, AZ,
Assisted with developing goals and improvement plans for each objective.
Planned guidance and counseling programs to meet identified priorities and program objectives.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Responded effectively to sensitive inquiries or complaints.
Composed correspondence, reports and meeting notes.
Maintained accurate department and customer records.
Scheduled appointments, meetings and events for management staff.
Organized both physical and digital files and updated reports to coordinate project materials.
Coordinated appointments, meetings and conferences.
Provided secretarial and office management support while building cooperative working relationships.
Prepared and prioritized calendars and correspondence.
Compiled and produced presentations and reports as directed by leadership team.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Received and routed incoming calls and correspondence to promote timely communication.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with staff to fulfill customer requests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone and via email.
Leveraged software to confirm reservations and address guest needs.
Facilitated successful front desk operations for high-volume hotel.
Coordinated with internal departments to handle wide range of guest needs.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Input customer data into reservation systems and updated to reflect room changes.
Supervised daily operations of hotel front desk in absence of manager.
07/2020 to 03/2021ParalegalThe Law Office Of Nina Gougis | City, STATE,
Organized client calendars, prepared mailings and handled high call volumes.
Identified and analyzed legal documents, discoveries and contracts.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Participated in client interviews, observed questioning process and documented information.
Entered client data into Odessey, NextChapter, Vonage , Google, and court editing to manage records and customer relationships.
Interviewed clients and obtained vital case information to support associates.
Attended administrative hearings to provide viable information and identify additional actions needed.
Maintained contract database with relevant information for categorization and easy access.
Prepared compliance and regulatory forms for legal cases and suits.
Organized exhibits for trial by preparing materials and supporting documentation.
Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
Produced well-researched and articulate legal briefs, pleadings and statements.
Coordinated subpoena services and other support activities for legal office.
04/2003 to 01/2011Active Duty MarineUnited States Marine Corps | City, STATE,
Worked in small groups to accomplish complex goals within tight deadlines and standards.
Displayed leadership in accomplishing assignments and learning new skills.
Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
Developed expertise in small arms use, care and accountability.
Provided tactical and technical guidance to facilitate unit duties.
Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
Maintained accurate, updated files on civilian and military personnel in battalion.
Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Trained extensively on weaponry, tactics and methods of battle.
Responded immediately to routine and critical accidents, incidents and other emergencies.
Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
Improved behavior by enforcing consistent rules and implementing disciplinary measures.
Managed unit documentation according to strict USMC standards.
Maintained total accountability over $6Billion in equipment with no losses.
Conducted training to improve troops' abilities.
Education and Training
Expected in 05/2021 to to Paralegal Post Graduate Certificate | Paralegal StudiesIllinois Central College, East Peoria, ILGPA:
Expected in 06/2014 to to Bachelor of Science | Criminal JusticePark University, Kansas City, MOGPA:
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