Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. NursesAide with advanced knowledge of Alzheimer\'s and dementia. Seeking a long term care position. Skilled Nursing Aide with good knowledge and understanding of development factors specific to adult and geriatric residents.
MS Office proficient
Knowledge of behavioral disorders
Talented Teacher\'s Aide
Skilled in call center operations
Call center metrics decoding aptitude
Austin Logistics Call Select proficient
Performance Team, 05/2016
to Current Payless – Louisville,
Packing shoes for Payless.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.
Mastery of customer service management systems and databases.
Call Center Representative, 01/2015
to 01/2016 Optum – Jeffersonville,
Effectively managed a high-volume of inbound and outbound customer calls.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Prepared reports and communication for senior management and clients.
to 09/2014 Big Happy Family Childcare – Louisville,
Promoted language development skills through reading and storytelling.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Relieved the head teacher and toddler teacher.
Kept classrooms clean by sterilizing and disinfecting children\'s toys and surfaces.
to 09/2014 Home Care For Kids – Louisville,
Brought signs of potential emotional and developmental problems in children to caregiver\'s attention.
Monitored conditionally released, mentally ill individuals found “Not Guilty by Reason of Insanity” in court.
Drafted monthly summary to review each client\'s level of participation.
Administered oral medications, following physician\'s prescriptions and hospital procedures.
High School Diploma: 2008 Liberty High School - Louisville,