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People Operations Coordinator Resume Example

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PEOPLE OPERATIONS COORDINATOR
Languages
Fluent in Spanish
Professional Summary
HR Coordinator versed in developing efficient and effective human resource processes and documentation that result in an increase of employee satisfaction and retention. Areas of expertise include employee relations, payroll processing recruitment, employee on-boarding, compliance training, and staffing management.
Skills
  • Microsoft Word, Excel and PowerPoint
  • Microsoft Outlook
  • ADP Workforce Central
  • Alchemy Web Based Training System
  • Netsuite ERP System
  • HireRight Pre-employment Screening
  • E-Verify
  • Brivo OnAir Door Access System
  • Indeed Web Based Recruitment Tool
  • Google Call Messaging System
  • Internal Client Relationships
  • Vendor Relationship Management
Work History
08/2015 to Current
People Operations Coordinator Luvo USA, LLC – Schaumburg, IL
  • Lead the Staffing Labor Team weekly meetings by fine tuning labor strategies resulting in labor cost savings of 17% in a period of 9 months.
  • Manage hourly recruitment process resulting in a 25% reduction of turnover by coaching supervisors and leads on on-boarding and retention practices.
  • Administer timekeeping for a $2 million dollar payroll by overseeing approvals from leadership team members.
  • Restructure hourly recruitment process by creating interview guides that identified targeted job skills in each category.
  • Screen resumes submitted via company job boards and hold phone and in-person interviews with potential candidates.
  • Coordinate hourly new hire on-boarding process.
  • Administer compliance training in the areas of food safety, occupational health and safety, and human resources and overseeing monthly completion rates.
  • Manage temporary staffing vendor relationships resulting in an order fulfillment improvement from 50% order fulfillment rate to 90+% fulfillment rate in a period of 6 months.
  • Coordinate significant reduction of labor (permanent layoffs) and assist with the development of hourly employee retraining process and job fair.
  • Maintain hourly personnel files and applicant records including general, confidential, and medical categories.
  • Manage temps' contracting, hours submission, and training processes.
  • Provide administrative support for the North America VP of Supply Chain.
  • Attend and participate in HR seminars to apply learning in the workplace: improve HR efficiency to further foster HR-employee relations.
  • Improve office efficiency by implementing color-coded filing system, data management in the corporate and manufacturing settings, and drafting and editing short office memos.
  • Translate technical training and documents into Spanish.
  • Daily coaching of supervisors and leads on employee relations matters.
  • Coordinate benefit open enrollment and assist employees with web based enrollment.
  • Manage internal and external communication regarding expense reports, purchase order creation and editing.
  • Conduct audits of payroll, benefits, and other HR programs - ultimately, recommending corrective actions.
  • Lead the hourly performance review and termination process.
  • Handle a variety of customer service and administrative tasks by answering phone calls and assisting with third party requests.
11/2014 to 03/2015
Seasonal Sales Lead Express – Niles, IL
  • Led projects involving competitive analysis, analyzed shopping trends and made appropriate recommendations to improve customer satisfaction and sales.
  • Resolved critical issues related to sales and escalated important matters to upper management.
  • Encouraged and facilitated strong team environment, furthering the success of the store due to consistent communication and positive relations among associates.
  • Coordinated associate scheduling and trained new members of the sales team.
  • Maintained daily cash balances.
02/2015 to 08/2015
Sales Associate Bath & Body Works – Niles, IL

·        Actively greeted customers and maintained a level of conversation during their store visit

·        Engaged customers in order to provide to provide product and quality services ·        Communicated most current product features and benefits to customers

·        Opened new client accounts and served as first line of support for credit approval ·        Processed transactions in a time efficient manner

·        Maintained work area clean and hygienic Prepared store for upcoming sales and marketing displays with the appropriate merchandise and product
11/2011 to 11/2014
Sales Associate Express – Niles, IL
  • Actively greeted customers and maintained a level of conversation during their store visit.
  • Engaged customers in order to provide to provide product and quality services.
  • Communicated most current product features and benefits to customers.
  • Opened new client accounts and served as first line of support for credit approval.
  • Processed transactions in a time efficient manner.
  • Maintained work area clean and hygienic.
  • Prepared store for upcoming sales and marketing displays with the appropriate merchandise and product
Education
Associate of Arts: Liberal Arts Oakton Community College - Des Plaines
  • Continuing Education in Human Resources
Training
  • Fred Pryor- Human Resources for Anyone with Newly Assigned HR Responsibilities April 2016
  • Vedder Works- Employment Law Seminars in Chicago May 2016
  • The Basics of HR Management Certificate- Alison University June 2016.
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Resume Overview

Companies Worked For:

  • Luvo USA, LLC
  • Express
  • Bath & Body Works

School Attended

  • Oakton Community College

Job Titles Held:

  • People Operations Coordinator
  • Seasonal Sales Lead
  • Sales Associate

Degrees

  • Associate of Arts : Liberal Arts

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