LiveCareer-Resume

people operations coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Problem solving specialist with excellent critical thinking skills and a vivacious personality. Seeking a job with a lovely balance of teamwork paired with independence. Excellent communication skills to build solid relationships with the team or clients. Possesses analytic superpowers that can streamline any process and keep everything organized to build a pattern of effortless success. Tons of previous experience and willing to learn new skills to align with the duties of the role.

Skills
  • Recruitment Management
  • Conflict resolution
  • Expense Management (Expensify)
  • Trip Management
  • Task Flow (JIRA/Trello)
  • Procedure Compliance
  • Policy Interpretation
  • Complex Problem Solving
  • Contract Negotiation
  • Customer Relationship Management (CRM)
  • Records Organization and Management
  • Program Optimization
Work History
People Operations Coordinator, 06/2020 - 12/2021
Komodo Health San Diego, CA,
  • Educated staff on company software functionality with special emphasis in expenses, travel platforms, and helpdesk features.
  • Worked alongside business leaders to deploy new processes and internal strategies.
  • Improved team efficiency by effectively managing internal processes and properly communicating changes to the team.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Developed and rolled out new policies designed to bolster productivity, efficiency, and reduce overall costs.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Developed and updated spreadsheets and databases to track, analyze and report on multiple different projects. Both quantitative and qualitative.
Personal Assistant/Nanny, 02/2020 - 06/2020
Constant Contact, Inc. Los Angeles, CA,
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children everyday skills and language.
  • Identified warning signs of emotional and developmental problems in children.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted with light housekeeping duties as well as running errands.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
Office Manager, 10/2018 - 01/2020
Brookdale City, STATE,
  • Managed full-cycle Recruitment for 6 varying departments. From sourcing to onboarding.
  • Maintained CRM database with customer updates and report generation.
  • Refined workflow processes and implemented modifications to improve overall performance and moral of the team.
  • Managed budgets, resident accounts, and family accounts to improve overall satisfaction for both management and the residents.
  • Managed all HR related meetings and trainings.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to mediate and maintain managements expectations and employees needs.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing employees to achieve maximum production.
Licensed Insurance Agent - Commercial Accounts, 10/2017 - 10/2018
Farmers City, STATE,
  • Provided coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
  • Promoted Farmers products and services using upselling and other sales strategies. Top seller for Life Insurance.
  • Obtained underwriting approval by completing application for coverage.
  • Maintained high standards of customer service by building relationships with high profile clients.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Tracked progress of all outstanding insurance claims.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Calculated quotes and educated potential clients on insurance options.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Education
Bachelor of Arts: Humanities, Expected in 07/2017
-
Washington State University - Pullman, WA
GPA:
Status -

Major in Humanities with a Minor in Sociology. Areas of focus were Psychology, Anthropology, and English.

Certifications
  • Hypnotherapist, Rapid Transformational Therapy - 2021
  • Integrated Health Practitioner, IHP - 2020
  • Holistic Fitness Coach, Trinity School of Natural Health - 2019
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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • People Operations Coordinator
  • Personal Assistant/Nanny
  • Office Manager
  • Licensed Insurance Agent - Commercial Accounts

Degrees

  • Bachelor of Arts

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