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  • PENNCRO CUSOTMER SERVICE II
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PENNCRO CUSOTMER SERVICE II Resume Example

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PENNCRO CUSOTMER SERVICE II
Summary

Dedicated and focused associate, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading
  • Labor relations
  • Report writing
  • Self-starter
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience
PENNCRO CUSOTMER SERVICE IIJul 2014 to Sep 2014
At&T - Fenton , MO
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service RepresentativeAug 2013 to Jan 2014
Otg - New York , NY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • mcdonalds, THREE RIVERS, Texas.
CashierJul 2012 to Feb 2013
Us Xpress - Connersville , IN
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
Team LeadAug 2011 to Jul 2012
C&S Family Of Companies - Baldwin , FL
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
caisherJul 2012 to Feb 2013
Regal Cinemas Corporation - Naples , FL

•Assist customers by providing information and resolving their complaints.

•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

•Greet customers entering establishments.

•Answer customers' questions, and provide information on procedures or policies.

•Sell tickets and other items to customers.arrange for billing.

•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Customer ServiceDec 2009 to Aug 2011
Otg - Flushing , NY
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
WaitressApr 2009 to Aug 2011
At&T - Flint , MI
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Inter network solutions agentOct 2006 to Jul 2007
Emory Healthcare - Cumming , GA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
CashierDec 2005 to Oct 2006
Korner Pantry - City , STATE
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
Customer Service RepresentativeJul 2004 to Nov 2004
Spherion - City , STATE
  • Nextel number portability Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
DishwasherJun 2002 to Oct 2002
JORGIE'S - City , STATE
  • Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
  • Place clean dishes, utensils, or cooking equipment in storage areas.
  • Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
  • Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
  • Sweep or scrub floors.
Education
High School Diploma, High School Diploma2004Profit Academy - City, State, United States
Skills

balance, billing, calculators, cash handling, cash registers, cooking, credit, financial, forms, money, payroll, policies, recording, sales, scanners, taxes, telephone

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Profit Academy

Job Titles Held:

  • PENNCRO CUSOTMER SERVICE II
  • Customer Service Representative
  • Cashier
  • Team Lead
  • caisher
  • Customer Service
  • Waitress
  • Inter network solutions agent
  • Dishwasher

Degrees

  • High School Diploma , 2004

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