penncrocusotmer service ii resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dedicated and focused associate, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Proofreading
Labor relations
Report writing
Self-starter
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Experience
PENNCRO
CUSOTMER SERVICE II, 06/2014 to 08/2014 At&T – Fenton, MO,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Representative, 07/2013 to 2014 Otg – New York, NY,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
mcdonalds, THREE RIVERS, Texas.
Cashier, 06/2012 to 01/2013 Us Xpress – Connersville, IN,
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Team Lead, 08/2011 to 07/2012 C&S Family Of Companies – Baldwin, FL,
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling, deposit preparation, and payroll.
Supervise and participate in kitchen and dining area cleaning activities.
Estimate ingredients and supplies required to prepare a recipe.
caisher, 06/2012 to 01/2013 Regal Cinemas Corporation – Naples, FL,
•Assist customers by providing information and resolving their complaints.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Greet customers entering establishments.
•Answer customers' questions, and provide information on procedures or policies.
•Sell tickets and other items to customers.arrange for billing.
•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Service, 11/2009 to 07/2011 Otg – Flushing, NY,
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Waitress, 04/2009 to 08/2011 At&T – Flint, MI,
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Inter network solutions agent, 09/2006 to 06/2007 Emory Healthcare – Cumming, GA,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Cashier, 11/2005 to 09/2006 Korner Pantry – City, STATE,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Customer Service Representative, 06/2004 to 10/2004 Spherion – City, STATE,
Nextel number portability Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Dishwasher, 05/2002 to 09/2002 JORGIE'S – City, STATE,
Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
Place clean dishes, utensils, or cooking equipment in storage areas.
Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
Sweep or scrub floors.
Education
High School Diploma: High School Diploma, Expected in 2004 to Profit Academy - Victoria, Texas GPA:
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