pemitting tech resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Focused Project Manager bringing [Number] years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Strategic-thinking Project Manager with over [Number] years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

  • Microsoft Office Suite
  • Telephone etiquette
  • Digital Archiving
  • Project management
  • Quality control
  • Workflow Optimization
  • Team collaboration
Pemitting Tech, 12/2021 to Current
Recycle Track SystemsColumbus, OH,
  • Managed quality control and maintained high level of customer satisfaction.
  • Worked from complex and detailed manufacturing documentation and verbal instructions.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping, and tubing to complete repairs and installations.
  • Examined complaints, suggested improved methodologies, and recommended system enhancements to promote positive customer service experience.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies, and procedures for health, safety, and environmental compliance.***
  • Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors.*
  • Collaborated with mechanical engineers to resolve product development and maintenance issues.*
  • Discussed engineering projects and products with both clients and other engineers.*
  • Prepared daily project status updates to inform staff and document project changes.*
  • Worked successfully with diverse group of coworkers to accomls and address issues related to our products and services.*plish goa
  • Reviewed design specifications for newly engineered components and processes.*
  • Initiated updated drawing package to increase manufacturing productivity.*
  • Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.**
  • Provided electrical services and control wiring for diverse locations.**
  • Tested and repaired electric motors, variable frequency drives, alarms and control systems.**
  • Supplied electrical services and control wiring to facilities including correctional facilities.**
  • Maintained accurate electronic and instrument inventory to support safe and efficient operation.**
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Updated drawings with latest changes and corrections.
  • Selected most appropriate components to complete designs.
  • Established outstanding relationships with electricians and consumers.
Capstone Project Team Leader, 08/2021 to 12/2021
Recycle Track SystemsNew York, NY,
  • Joined team as an intern to assist with operations and project management for leading network security company
  • Gained a raft of skills and insights in the process
  • Responded to customer care emails in a timely manner to maintain high client satisfaction scores
  • Participated in round table discussions involving customer deployment to document project scope
  • Scheduled frequent meetings between implementation specialists and clients to keep projects on time
  • Assisted with meeting preparations by providing thorough meeting notes and itinerary packets.
  • Participated in various extracurricular activities to build skills set.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Researched and selected project vendors and consultants.
  • Proposed or approved modifications to project plans.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Negotiated to secure favorable quotes and contracts for supplies.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Developed project plans covering goals, resources required and schedules.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Manager, 04/2002 to 12/2009
Publix Supermarkets, IncCity, STATE,
  • Managed front-end and money operations in high volume grocery store
  • Responsible for delivering excellent customer service while managing and mentoring cashiers, baggers, and service desk staff
  • Ensured the smooth operation of department procedures and gathered analytics that aided in employee efficiency and company profitability
  • Worked with customers to determine their needs, develop solutions, and maintain seamless sales process
  • Developed front-end strategies that increased transactional volume by 50%
  • Reviewed in-store sales statistics to schedule the right employees at the right time, maximizing productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld strict quality control policies and procedures during customer interactions.
Customer Service Manager, 04/1996 to 12/2001
Tunie’s Nutritionist StoreCity, STATE,
  • For niche vitamin store and organic grocer
  • In charge of providing exceptional customer service for the store
  • Created operational efficiencies that increased customer satisfaction, sales, and employee rapport
  • Developed comprehensive plan to resolve significant consumer complaints and grew sales volume because of these improvements
  • Strategized with team members to develop a customer-focused mindset that improved reviews and increased sales volume.
Education and Training
Bachelor of Arts: Supervision and Management, Expected in 12/2021 to Palm Beach State College - Lake Worth, FL
Project Management: , Expected in to - ,
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Negotiated with vendors, saving the company $[Amount] annually.
  • Exceeded sales goals by an average of [Number]% in [Year]
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Palm Beach State College

Job Titles Held:

  • Pemitting Tech
  • Capstone Project Team Leader
  • Customer Service Manager
  • Customer Service Manager


  • Bachelor of Arts
  • Project Management

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