Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I enjoy working with people. I’m good with people , I know how to interact with people. I am not judge mental . I want to see people succeed, and my heart is set on helping them. I’m a hard worker, a responsible worker. I can be trusted, and I can be relied on. I know about addiction, I was once there myself. I also know about recovery, and what it takes, I have also been there myself. I work a hard program, and I’m coming up on 3 years clean, I enjoy my life today. I’m a productive member of society . today. And I want others to know recovery is a possible.

  • Relationship cultivation
  • Family assistance
  • Planning skills
  • Community services information
  • Recovery assistance and support
  • Communication abilities
  • Exemplary communication
  • Relationship-building skills
  • Client goal planning
  • Issue resolution abilities
  • Positive environment facilitation
  • Coaching and mentoring
Peer Support Specialist, 07/2019 - 07/2020
Pacific Medical Centers Portland, OR,
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Maintained strict data confidentiality and privacy on all information related to individuals.
Cashier, 02/2014 - 10/2014
Northern Tool + Equipment Arnold, MO,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
Assistant Manager , 07/2010 - 07/2012
Frederick County Public Schools Frederick, MD,
  • Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Onboarded and trained more than [Number] new employees per year in [Type] and [Type] areas.
  • Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Oversaw team of [Number], eliminating downtime and facilitating schedule adherence.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
Cashier , 07/2006 - 07/2008
Northern Tool + Equipment Boiling Springs, SC,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Contributed to positive, organized store appearance through [Action] and [Action].
  • Built and maintained effective working relationships with peers and upper management.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
Education and Training
GED: , Expected in 10/1994
Johnson Central High School - Paintsville, KY

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School Attended

  • Johnson Central High School

Job Titles Held:

  • Peer Support Specialist
  • Cashier
  • Assistant Manager
  • Cashier


  • GED

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