I enjoy working with people. I’m good with people , I know how to interact with people. I am not judge mental . I want to see people succeed, and my heart is set on helping them. I’m a hard worker, a responsible worker. I can be trusted, and I can be relied on. I know about addiction, I was once there myself. I also know about recovery, and what it takes, I have also been there myself. I work a hard program, and I’m coming up on 3 years clean, I enjoy my life today. I’m a productive member of society . today. And I want others to know recovery is a possible.
Skills
Relationship cultivation
Family assistance
Planning skills
Community services information
Recovery assistance and support
Communication abilities
Exemplary communication
Relationship-building skills
Client goal planning
Issue resolution abilities
Positive environment facilitation
Coaching and mentoring
Experience
Peer Support Specialist, 07/2019 - 07/2020 Pacific Medical Centers – Portland, OR,
Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Developed and optimized treatment plans to help clients continue to progress.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
Maintained strict data confidentiality and privacy on all information related to individuals.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for [Product or Service] and issued receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed [Number] transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Assistant Manager , 07/2010 - 07/2012 Frederick County Public Schools – Frederick, MD,
Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Onboarded and trained more than [Number] new employees per year in [Type] and [Type] areas.
Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Oversaw team of [Number], eliminating downtime and facilitating schedule adherence.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
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