Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.

Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.

Skills
  • Exemplary communication
  • Positive environment facilitation
  • Relationship-building skills
  • Community services information
  • Family assistance
  • Planning skills
  • Recovery assistance and support
  • Coaching and mentoring
  • Communication abilities
  • Relationship cultivation
  • Appointment scheduling
Experience
06/2019 to 07/2021 Peer Support Specialist Pine Belt Mental Healthcare Resources | Columbia, MS,
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Interacted with family members of individuals and shared information regarding available community support services.
  • Transported individuals safely to support meetings and medical appointments.
  • Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
  • Empowered clients to tackle challenging situations with better and more diverse coping skills.
  • Maintained confidentiality through stringent handling of charts and data.
  • Executed tests and interviews to gain additional insight into client needs.
06/2017 to 12/2019 Waitress Monarch Casino Black Hawk | Black Hawk, CO,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
01/2018 to 06/2019 Bank Teller Smartfinancial, Inc. | Mobile, AL,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Created and completed loan submission packages.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
09/2016 to 06/2018 Teachers Assistant Medstar Health | Rockville, MD,
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Maintained organized and clean classroom and play areas.
  • Supervised children and participated with children in activities.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Set up and created bulletin boards and displays for classrooms and school hallways.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Education and Training
Expected in 06/2010 High School Diploma | Thomas R Proctor High School, Utica, NY GPA:
Expected in | General Studies Mohawk Valley Community College, Utica, NY GPA:

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Resume Overview

School Attended

  • Thomas R Proctor High School
  • Mohawk Valley Community College

Job Titles Held:

  • Peer Support Specialist
  • Waitress
  • Bank Teller
  • Teachers Assistant

Degrees

  • High School Diploma

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