Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.
Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.
Skills
Exemplary communication
Positive environment facilitation
Relationship-building skills
Community services information
Family assistance
Planning skills
Recovery assistance and support
Coaching and mentoring
Communication abilities
Relationship cultivation
Appointment scheduling
Experience
06/2019 to 07/2021Peer Support SpecialistPine Belt Mental Healthcare Resources | Columbia, MS,
Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
Interacted with family members of individuals and shared information regarding available community support services.
Transported individuals safely to support meetings and medical appointments.
Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
Worked with care team to assess client needs and discuss collaborative treatment efforts.
Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
Empowered clients to tackle challenging situations with better and more diverse coping skills.
Maintained confidentiality through stringent handling of charts and data.
Executed tests and interviews to gain additional insight into client needs.
06/2017 to 12/2019WaitressMonarch Casino Black Hawk | Black Hawk, CO,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
01/2018 to 06/2019Bank TellerSmartfinancial, Inc. | Mobile, AL,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
Created and completed loan submission packages.
Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
09/2016 to 06/2018Teachers Assistant Medstar Health | Rockville, MD,
Assisted teachers with instruction and provided clerical support for diverse needs.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Maintained organized and clean classroom and play areas.
Supervised children and participated with children in activities.
Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Established positive relationships with students, parents, fellow teachers and school administrators.
Set up and created bulletin boards and displays for classrooms and school hallways.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Education and Training
Expected in 06/2010High School Diploma | Thomas R Proctor High School, Utica, NYGPA:
Expected in | General Studies Mohawk Valley Community College, Utica, NYGPA:
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