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Peer Support Specialist Resume Example

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PEER SUPPORT SPECIALIST
Summary

I have experience, strength & hope for all clients, or whoever may need my help. I have almost 2 years of experience in the recovery & mental health field, both in peer support & office management. I have a KYMMS account to keep up with Medicaid & insurance for clients, I have knowledge with google drive, google hangouts, making spreadsheets, making sure all groups & clinicals are complete for each client & also have experience in making sure that all clients have enough groups to meet their insurance reviews in order to complete residential treatment.

I've been on both sides of addiction. I've been the loved one who prayed & tried to fix the addicts I love, then I have been the addict myself. Sharing my experience, strength & hope helps me to fulfill my purpose in life. I want to make a change in the world.

Focused Peer Support Specialist with the exceptional ability to help peers with addiction, mental health & self worth. Resourceful with a significant network of community resources. Known for proven abilities in communication with addicts & family.

Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed.

Caring Peer Support Specialist with proven ability to build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.

Attentive Peer Support Specialist promoting a 2 year career sharing life experiences regarding mental illnesses and always ready with a listening and attentive ear for others. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.

Motivated Peer Support Specialist dedicated to coaching clients through life changes. Proven ability to create customized, structured support plans. Energetic and friendly with strong relationship-building skills.

Enthusiastic Peer Support Specialist proudly offering over 4 years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.

Self-motivated Peer Mentor delivering program initiatives focused on increasing visibility and community involvement. Committed to providing support for issues related to social, academic, financial and general well-being. Excellent communication and relationship-building skills.

Help individuals dealing with addiction, family & mental health issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach.

Excellent case management, documentation and crisis intervention strategies.

Peer Support Specialist executive offering mental health & addiction expertise gained through 4 years of clean time & sobriety successful contributions. Motivating leader with history of building and managing multiple teams. Proficient at identifying crisis issues and integrating problem solutions to achieve a healthy environment. Strong relationship builder works well with stakeholders and corporate teams.

Talented peer support specialist and team leader offering 2 years of success in residential environments. Strategic thinker proficiency. Offers proven ability to build effective teams and successful clients. Committed to identifying and leveraging opportunities for growth. Certified in peer support.

Skills
  • Communication abilities
  • Issue resolution abilities
  • Planning skills
  • Relationship cultivation
  • Positive environment facilitation
  • Recovery assistance and support
  • Community services information
  • Relationship-building skills
  • Appointment scheduling
  • Exemplary communication
  • Coaching and mentoring
  • Family assistance
  • Advisory
  • Academic support
  • Skill development
  • Counseling
  • Patient Health Education
  • Unit Management and Leadership
  • Medication Prescribing and Administration
  • Safety and risk assessments
  • Psychiatric and Mental Health Care
  • Confidential records
  • Client goal planning
  • Tracking client progress
Experience
Peer Support Specialist / Edgewater Recovery Center - Morehead, KY07/2020 - 09/2020
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Interacted with family members of individuals and shared information regarding available community support services.
  • Maintained strict data confidentiality and privacy on all information related to individuals.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Transported individuals safely to support meetings and medical appointments.
  • Created programs to promote independent functioning, embracing individuality.
  • Implemented opportunities for joint collaborative projects to generate interest among peers.
  • Utilized social media sites to communicate upcoming initiatives with community.
  • Administered pre- and post-surveys to evaluate program and submit to review board.
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Devised community-based programs focused on combating specific problems.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Educated family members and helped each support clients by improving coping techniques.
  • Handled all delegated tasks, including residential crisis and completing groups & individuals.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Answered 20+ calls per week to answer family/support questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to ensure client success.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new client opportunities.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated computer knowledge through google chrome and Medicaid systems.
  • Planned service activities, including anonymous recovery meetings to promote community interaction.
Administrative Office Manager / Addiction Recovery Care Center - Hindman, KY05/2020 - 07/2020
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Authored employee handbook, technology policies and emergency recovery protocols.
  • Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
  • Supported sales and marketing initiatives by scheduling client events.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Conducted weekly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Established office space design and collaborated with contractors.
  • Implemented essential property management software allowing for records management and tracking.
  • Coordinated and carried out office interior updates by moving furniture, file cabinets and temporarily relocating employees.
  • Created and enforced company rules and procedures while preparing for growth.
  • Engineered virtual workplace by implementing cloud-based file management system and web browser-based accounting software system.
  • Deployed document management system to boost efficiency and enhance security.
  • Developed electronic file system to minimize spending on paper and toner supplies.
  • Organized and kept detailed files and archives for confidential information.
  • Collaborated with executives to organize and oversee office renovations.
  • Arranged travel plans for clients by coordinating transportation.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Peer Support Specialist / Addiction Recovery Care Center - Prestonsburg, KY05/2019 - 06/2020
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Interacted with family members of individuals and shared information regarding available community support services.
  • Maintained strict data confidentiality and privacy on all information related to individuals.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Transported individuals safely to support meetings and medical appointments.
  • Created programs to promote independent functioning, embracing individuality.
  • Implemented opportunities for joint collaborative projects to generate interest among peers.
  • Planned service activities, including recovery/addiction knowledge to promote community interaction.
  • Utilized social media sites to communicate upcoming initiatives with community.
  • Administered pre- and post-surveys to evaluate program and submit to review board.
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Devised community-based programs focused on combating specific problems.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Educated family members and helped each support clients by improving coping techniques.
  • Handled all delegated tasks.
  • Leveraged google spreadsheets to input and compile data gathered from various sources.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Answered 20+calls per week to answer family/client support questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered residential client supplies to facility locations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new client opportunities.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to financial problems.
Cashier / Fast lane inc - Salyersville, KY12/2017 - 03/2019
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Managment for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed 200+ transactions per day with exceptional accuracy.
  • Received payments for lottery & vendors and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving business issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales 60% by suggesting specific purchases to customers.
  • Completed end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answered questions and offered advice.
Education and Training
Magoffin County High School - Salyersville, KY06/2009High School Diploma
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Resume Overview

Companies Worked For:

  • Edgewater Recovery Center
  • Addiction Recovery Care Center
  • Fast lane inc

School Attended

  • Magoffin County High School

Job Titles Held:

  • Peer Support Specialist
  • Administrative Office Manager
  • Cashier

Degrees

  • Magoffin County High School - Salyersville, KY 06/2009 High School Diploma

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