peer support specialist resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Empathetic mental health professional  and peer support specialist, highly accomplished with an undergraduate degree in psycology and a certification in human services.Trained in crisis intervention and treatment analysis and planning.Insightful professional with knowledge of human behavior and performance, individual differences in ability, personality, and interests, as well as learning and motivation.  Knowledge of assessment and treatment of behavioral and affective disorders.  Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Strong advocate in facilitating the most accurate screening and intake of client information to outside agencies about patient care.  Committed to working with the community for people. Exceptional motivation, patience, an ability to perform the job  with consistency and persistence, focus, and follow through.
  • Exceptional listener/learner in relationship-building 
  • Strong leader and teacher
  • Expertise in crisis intervention techniques
  • Culturally diverse
  • Skilled in intake interviewing
  • Adept at treatment and discharge planning
  • Cognitive Behavioral Therapy (CBT) and Dialetial Behavioral Therapy (DBT)
  • Case management proficiency
  • Adept at conflict resolution
  • Knowledge of the specialized population
  • Comprehensive Treatment Plans
  • Exceptional Problem Solver
  • Knowledge of Microsoft Word, Excel, Office, and Power point
  • Excellent Communication Skills, written and oral
  • Dual diagnoses qualified
  • Expertise in crisis intervention techniques
  • Public speaking ability
  • WRAP (wellness Recovery Action Plan) Facilitator
  • Mental Health Youth First Aider
  • CPR certification
  • Group Fitness Exercise Instructor
Work History
Peer Support Specialist, 09/2014 to Current
Adult And ChildBloomfield, IN,
  • Give other peers the belief that recovery is possible by bringing hope
  • Peer supporters demonstrate that recovery is real , we are the evidence that people can and do overcome the internal and external challenges that confront people with mental health, traumatic or substance abuse challenges
  • Peer supportors open mind "meet people where they are at" in their own personal recovery experience
  • Model goal-oriented psycho educational and activity therapy  to improve clients’ level of functioning.
  • peer supporters do not judge or critize
  • empathy and compassion is tthe tool that we use too ensure each unique individual feels accepted and safe
  • Offers and documents treatment consent forms in patient health records.
  • Embrace diversity of cultures  as means of personal growth for their clients and themselves
  • Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
  • Improved outcomes of patients with psychiatric and substance abuse disorders
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Developed and implemented treatment plans and modified when needed.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
Intake Interviewer, 2015 to 07/2017
9Round FitnessTomball, TX,
  • Interviewing clients in crisis and in need of assistance (financial, food, medication, and helpful community resources).  .
  • Conduct financial, current, past and future screening during intake for all clients
  • Perform case management functions of linking and arranging for services and referrals of the assistance to the outside agencies that best meet their needs.
  • Provide monitoring, training and guidance to interns, as appropriate.
  • Works closely with other clinical/professional staff to maintain
  • Engaging during the interview with my client while documenting their crisis, their finances and history
  • Advocate their case to ensure an informed decision is  made about what type of asssistance will be provided to them
  • Reviews, files and maintains charts.
  • Maintains compliance with CSI, NASW, and NCSAPPB Codes of Ethics.
  • Maintain positive working relationships with area treatment centers, shelters, the community at large, the court system and other homeless programs..
  • Ensures confidentiality regarding sensitive material including employee and service user's individual rights to privacy, and protected health and finacial information.
  • To perform this job successfully, the individual must be able to perform each essential duty efficientlly and accuratley.
  • Client Care Services
  • Case Management Services
  • Client Files
  • Case Management Proficiencyy
  • Social Services Agencies
Group Fitness Instructor, 07/2015 to 07/2017
  • Consistently met daily group fitness class attendance goal of participants
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes.
  • Served as a point of reference for fitness expertise within the club.
  • Developed safe and effective exercise programs for all members.
  • Taught a variety of group exercise classes, including POUND Fit and Circuit.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
  • Traveled to businesses and schools to promote and do demos of our classes the YMCA has to offer. 
District/ Regional Trainer, 01/2006 to 01/2011
Olive Garden RestaurantCity, STATE,
  • Responsible for training new employees.
  • Managed monthly inventory for sales positions.
  • Prepared daily sales reports for management.
  • Responsible for checking out and handling all servers' cash and sales reports and reconciliation functions.
  • Accomplishments: Awarded Bronze and Silver Pin from my immediate supervisor and the regional director for "going above and beyond expectations" and "providing outstanding service and attention to guests." Awarded the Senior Vice President Gold Pin as a certified trainer.
  • Consistently recognized for my achievements, professional development, and exceptional ability to teach and serve as a leader for my peers and management staff.
  • Recognized for ability to quickly establish rapport with customers.
  • Developed floor plans for servers and bartenders.
  • Outcomes included faster service, improved efficiency and enhanced guest satisfaction scores.
Certified WRAP (Wellness Recovery Action Plan) Facilitator: , Expected in May 2016 to Center Point Human Services - Winston- Salem, NC
Crisis Intervention Trainer (CIT): , Expected in to Mental Heath Association- 2015 - Winston- Salem, NC
Certified Peer Support Specialist: , Expected in October 2014 to Center Point Human Services - Winston-Salem,
Certified Adult Mental Health First Aider- May 2016: , Expected in to Center Point Human Services - Winston- Salem, NC
Certified Youth Mental Health First Aider- March 2016: , Expected in to Center Point Human Services - Winston- Salem, NC
Certificate in Human Services- Social Services: Human Services- Social Services, Substance Abuse and Domesti, Expected in 2014 to Foryth Technical Community College - WInston Salem, NC

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Resume Overview

School Attended

  • Center Point Human Services
  • Mental Heath Association- 2015
  • Center Point Human Services
  • Center Point Human Services
  • Center Point Human Services
  • Foryth Technical Community College

Job Titles Held:

  • Peer Support Specialist
  • Intake Interviewer
  • Group Fitness Instructor
  • District/ Regional Trainer


  • Certified WRAP (Wellness Recovery Action Plan) Facilitator
  • Crisis Intervention Trainer (CIT)
  • Certified Peer Support Specialist
  • Certified Adult Mental Health First Aider- May 2016
  • Certified Youth Mental Health First Aider- March 2016
  • Certificate in Human Services- Social Services

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