, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic Peer Support Specialist proudly offering over two years of sobriety and able to create personal-based experiences for dealing with a wide range of situations and concerns. A passionate individual skilled in building rapport with recovering addicts and helping individuals of all backgrounds build positive paths forward with clear goals and plans. Ready for a new position with commitment to deliver support and empathy to others.
Skills
Recovery assistance and support
Treatment Planning
Multitasking
Customer Relations
Problem-solving
Relationship Building
Motivation
Organization
Prioritization
Coaching and mentoring
Exemplary communication
Positive environment facilitation
Crisis intervention
Mental health support
Experience
Peer Support Specialist, 09/2020 to Current Adult And Child – Greensburg, IN,
Supported clients in building life skills necessary to retain housing.
Encouraged participants to self-advocate in obtaining services and maintain focus on recovery goals.
Promoted wellness, independence, and recovery for addiction program participants.
Assisted clients in obtaining employment, housing, and educational services.
Provisioned services and support to assist patients in recovering from mental illnesses.
Developed rapport with clients to create safe, open and supportive spaces to work through struggles.
Helped individuals set realistic goals and establish plans to achieve each target.
offered relevant, practical advice to help clients deal with stressful situations and avoid missteps.
Educated clients about available services and coordinated referrals.
Use personal experience to model the value of every client's experience and to teach effective coping skills and self-help strategies that lead to recovery and/or resiliency.
Offer clients hope regarding recovery, through appropriate self-disclosure, role modeling and coaching during the recovery process and/or development of resiliency.
Completed required paperwork by end of the day.
Completed MARs for each client.
Completed intakes and discharges.
Maintained strict data confidentiality and privacy on all information related to individuals.
Transported individuals safely to support meetings and medical appointments.
Knowledge in Avatar computer program; as well as Outlook, Word, and Excel.
Worked in both Rehabilitation center and Respite facility.
Two plus years personal experience.
Hourly Manager, 06/2014 to 03/2017 Pizza Hut – Buna, TX,
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
Managed the performance of team members.
Drove shrink results through compliance with all guidelines involving safety and cash-handling procedures.
Developed and maintained effective working relationships with team members and customers.
Performed facility checks to verify cleanliness and client safety.
Supervised hourly personnel.
Created menus, ordered inventory and performed light cleaning duties.
Communicated policy updates, answered questions and enforced compliance.
Improved the performance of individual team members by motivating and training each person.
Addressed and resolved customer inquires and complaints and engaged with customers to ensure satisfaction.
Coordinated work handoffs and schedules with other shift managers.
Receptionist, 05/2011 to 02/2014 Granite County Medical Center – Philipsburg, MT,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Signed for packages, recorded all deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Education and Training
High School Diploma: , Expected in 05/2009 Erie High School - Erie, CO , GPA:
: CAC I, Addiction Counseling , Expected in Colorado Counseling Training - Loveland, CO , GPA:
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