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peer support specialist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Experienced non-medical Care Provider offering 1 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Skills
  • Direct care staff oversight
  • Healthcare staffing
  • Direct care
  • Indirect Patient Care
  • Healthcare laws and regulations
  • Professional caregiver
  • Communication skills
  • Service navigation
  • Recovery guidance
  • Mental health services
  • Providing direction
  • Problem-solving skills
  • Rapport building
  • Interpersonal abilities
  • Issue resolution
  • Treatment planning
  • Individual and group counseling
  • Community Resources
  • Program Management
  • Substance abuse therapy
Work History
11/2010 to 03/2011
Peer Support Specialist Keystone Human Services Newport, PA,
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved Mental Health problems, improved operations and provided exceptional client support.
01/2009 to 07/2010
Direct Care Staff Trudeau Memorial Center Coventry, RI,
  • Monitored and assisted residents through individual service plans.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Guided patients to restroom, walking and verbal reminders to support bladder and bowel relief requirements.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Documented vitals, behaviors and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
11/2008 to 01/2009
Target Team Member City, STATE,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Completed manual and machine counts of funds for transactions valued at over $8000
  • Efficiently processed new orders, completing 300+ daily transactions with remarkable accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with Team Lead to solve problems and handle customer concerns.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than 300 customers in busy working environment.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
11/2007 to 02/2008
JC Penney Sales Associate City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed orders through Kiosk system and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction while handling customer product returns quickly and professionally.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Expected in 04/2022
Associate of Science: Computer Programming
Norco College - Norco, CA
GPA:
Expected in 07/2007
High School Diploma:
FH Butterfield - Riverside,
GPA:
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Mental Health issues for documentation and ways to provide a plan to improve mental stability.
Certifications
  • First Aid/CPR Certified
  • Peer Support Specialist Certified

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Resume Overview

School Attended

  • Norco College
  • FH Butterfield

Job Titles Held:

  • Peer Support Specialist
  • Direct Care Staff
  • Target
  • JC Penney

Degrees

  • Associate of Science
  • High School Diploma

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