Compassionate and caring with 3 years of employment in dual diagnosis environments. Extremely skilled at building trust with diverse individuals to promote client honesty and growth during recovery processes. Seek to leverage abilities and pursue employment in similar treatment setting.
Enthusiastic about assisting clients with developing coping skills to manage issues with mental health as well as substance abuse.
Knowledgeable about holding individual and group therapy sessions, as well as putting together resource options and building support networks with loved ones.
Prepared to bring 3 years' experience to a long-term position.
Motivated and dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.
Skills
POS System Operation
Product Demonstrations
Available Nights, Weekends and Holidays
Client Evaluation
Relationship Building
Active Listening
Conflict Resolution
Work Ethic
First Aid/CPR
Organizational Skills
Friendly, Positive Attitude
Critical Thinking
Customer Service
Inventory Management
Computer Proficiency and Microsoft Office
Security Practices
Building Customer Relationships and Loyalty
POS Software
Ability to Lift 40 pounds
Strong Communication and Interpersonal Skills
Building Customer Loyalty
Goal-Driven
Excellent Written and Verbal Communication
People Skills
Experience
02/2017 to 04/2020
Peer Recovery CoachMedstar Health – Brandywine, MD,
Assist clients with symptom management and recovery by modeling wellness, personal responsibility, self-advocacy and hopefulness through the sharing of his or her story.
Help other providers to better understand and empathize with each client's unique experience and perceptions.
Provide guidance and encouragement to clients to actively participate in their own recovery.
Teach clients self-advocacy skills.
Promote personal growth and development with mental health issues.
Assist, teach, and support clients regarding activities of daily living, vocational skills, housing access, maintaining financial supports, and building support networks.
Organize and lead individual and group social and recreational activities and provide other opportunities to practice social skills.
Link clients to other external sources of help when needed.
Attend and participate in team meetings and supervision meetings.
09/2013 to 11/2018
Lead Store AssociateDepartment Of Defense – Memphis, TN,
Provided supervision for multiple associates when required. Repair hardware (windows and mac) for new or existing clients.
Built client relations through knowledge of product, services and honesty.
Repaired software related issues for new or existing clients.
Identified malware and virus' and remove them through the assistance certified software.
Performed maintenance, on-site setup, removal of adware/trial version software, optimization of storage space and processors.
Provided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely manner.
Provide sales support to new or existing clients to help upgrade software, hardware or purchase new work station.
02/2009 to 07/2013
Store AssociateScheels Sports – Bismarck, ND,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Improved customer service feedback scores through outstanding service.
Drove sales using upselling and cross-selling strategies.
Maintained attractive merchandise displays to maximize purchases.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Removed expired and overripe items to provide freshest options and eliminate health risks.
06/2003 to 10/2008
Mechanic AssistantWaste Management – Dexter, NM,
Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
Supported lead mechanic by completing routine repair work, changing tires, and replacing batteries.
Ordered parts, tools and supplies to stock shop and prepare for repair jobs.
Inspected and test drove vehicles before returning to customers.
Efficiently completed repair orders to meet factory standards.
Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on or under parts of vehicles and trailers.
Assessed suspension systems to determine wear and replace components, providing smoother ride.
Performed routine maintenance functions on diesel equipment, forklifts and trailing equipment.
Education and Training
Expected in 06/1988 to to
High School Diploma: Sacred Heart of Newburgh - New York, GPA:
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